UKPI Operations Oversight – SIPP Analyst

Job Description

The SIPP Oversight Team is responsible for overseeing all operational services that have been outsourced to FNZ in the support of the effective day-to-day operation of Vanguard’s pension proposition through their UK Direct to Consumer (D2C) retail platform.

This role is an opportunity to join the SIPP Oversight team, as a Senior Oversight Analyst assisting with the team’s responsibility to ensure the compliance of platform service provider business activities with all applicable regulatory and policy guidelines. The successful candidate will pro-actively identify and remediate control gaps and ensure that controls are designed and operating effectively

Duties and Responsibilities

• Administration of the SIPP Operations & Oversight mailbox, providing responses where possible and escalating relevant items to senior team members or Manager.
• Timely completion of daily control checklist tasks with a high level of attention to detail. Tasks include, but are not limited to:
  • Monitoring of pension transfer progress and SLA positions
  • Reviewing contribution payments and processing
  • Review of data and submission of regulatory reports
  • Checking Internal Client Money Reconciliations, External Client Money Reconciliations and Asset Reconciliations.
  • Reviewing client money bank account positions.
• Managing the day-to-day relationship between Vanguard and our outsourced service providers; acting as a point of escalation, both internally and externally, for any queries or high priority issues, analysing and resolving where necessary.
• Providing assistance with recording and investigating Risk Events and breaches.
• Remain continually aware for opportunities to improve the team's oversight and controls.
• Creation and revision of procedures relating to processes undertaken by the SIPP Operations & Oversight team.
• Supporting the team, with day-to-day responsibilities and complex requests, maintaining the team’s reputation both internally and externally.
• Evaluating relevant reports and service metrics from the outsourced service providers to ensure Vanguard’s service standards are being met.
• When required, represent the SIPP Operations & Oversight team by attending scheduled and ad-hoc internal and external meetings.

Qualifications and Experience

• Undergraduate degree or equivalent combination of training and experience required.
• Similar industry experience preferred.
• Knowledge of various business segments within retail and platform. Familiar with regulatory requirements for those businesses
• Knowledge and understanding of internal control theory and practices.
• Experience in workflow analysis and documentation.
• Familiarity with a variety of platform technologies.
• Excellent oral and written communication skills.
• Solid analytical skills and understanding of processes, technology and operational concepts.
• Excellent time management and organizational skills.
• Demonstrated flexibility and ability to adapt to change.
• Strong proficiency with Microsoft Office applications.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests. For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve and so can you.

We want to make success accessible to everyone. This is our opportunity. Join Vanguard and together we can make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

A note on flexible working in the longer term - we have transitioned to a work from home model for many of our crew and continue to interview, hire, and on-board future crew remotely. We’ve learned that we can serve clients well, maintain our productivity, and continue to deliver on our strategic goals while most of our crew work remotely. These learnings help reinforce that we will work differently in the future, and we are committed to providing more flexibility than in the past.

As we develop the path forward, we will take a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew. Given that we expect a balance of remote and on-campus work for most roles, we encourage you to make the decision regarding your job interview and offer knowing that you will be working with your fellow crew members at one of Vanguard’s offices on a regular basis when we re-open. We will provide more details on our evolving approach to flexibility as soon as possible.

INTERNAL CREW, CONTRACTOR & DIRECT APPLICATIONS ONLY

Please note, current suppliers and potential suppliers are not permitted to communicate with or contact or send or otherwise provide any speculative resumes to any department, business unit, subsidiary or affiliate of Vanguard, or any employee thereof, at any time unless expressly instructed or permitted by a member of Vanguard’s HR department. For the avoidance of doubt, Vanguard will not pay any fees to a supplier or potential supplier in respect of any candidate unless Vanguard HR has either requested the referral or given its prior written consent to the referral. If you would like to partner with Vanguard Europe, please contact [email protected] and we will be in touch if we need further information and/or if we need additional support.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.