Solutions Engineer

Job Description

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 92 million registered learners as of Sept. 30, 2021. Coursera partners with over 250 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021. The Solutions Engineering role is on our Teaching and Learning team at Coursera, within the Services organization. Teaching and Learning is a group of learning design researchers and technical experts. Our team provides best practices, training, consulting, and support in content development and creating high quality, transformational learning experiences. Coursera is looking for a Solutions Engineer who will be the trusted consultant for advanced technical platform features, such as programming assignments and virtual lab environments. You’ll work 1:1 with university faculty, leading industry experts, and course teams around the world to support content development of Computer Science, Data Science, and Engineering programs on platform. You will develop scalable resources for technical content production, such as onboarding materials and troubleshooting guides. This is a highly cross-functional role. With our Learning Design Consultants, you will conduct research, create best practices, and deliver targeted trainings for partner and internal teams, empowering them to develop high quality learning for all of Coursera’s learners. You’ll also use partner feedback and a data-driven mindset to drive product improvements to our technical feature set with our product and engineering teams. Together, we will help create universal access to high-quality education, and make a profound difference to lives and societies around the world.

Responsibilities

• Identify partner technical requirements and translate them to product solutions.
• Develop technically and pedagogically sound best practices for technical assessment features, and guide partners in adoption of these features.
• Build and code scalable tools and technical resources to help our partners, learners and internal teams succeed
• Lead platform demos, webinars, and consultation calls with our partners and prospective partners.
• Efficiently identify, troubleshoot and resolve tricky technical platform issues
• Use data from research experiments, user feedback, and industry insights to inform product decisions on building and scaling advanced technical content

Basic Qualifications

• 4+ years of professional experience, including 2+ years of technical experience
• HTML, CSS, JavaScript, SQL, programming proficiency in Python or another programming language, comfort with CLI tools
• Demonstrated history in debugging and troubleshooting skills, with ability to pick up new languages and frameworks quickly

Preferred Qualifications

• Knowledge of software build and testing best practices
• Experience with Github and Version Control
• Experience with Docker, Jupyter Notebooks
• Project management
• Demonstrated ability to build strong rapport with internal and external stakeholders
• Experience working in cross-functional teams, and a track record of taking initiative in uncertain, dynamic environments
• Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans

If this opportunity interests you, you might like these courses on Coursera: Introduction to Docker : The Basics AI for Everyone Introduction to Data Science in Python Front-End Web Development with React New Learnings: Principles and Patterns of Pedagogy Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected]. Please review our CCPA Applicant Notice here. Apply for this job