Solutions Consultant (an Integrated Design, Inc/IDI opportunity)

Job Description

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As Solutions Consultant (SC), you'll function as the technical point of contact for the ADP sales organization. Managing multiple sales or customer engagement opportunities simultaneously, you will respond effectively to technical and process questions received via ADP internal sales team and/or partner and client resources and serve as Technical Subject Matter Expert (TSME) during the sales cycle.

The SC will have responsibilities spanning a broad range of client-facing functions outside the scope of traditional technical sales support, including:

• Working directly with ADP sales support team to analyze requirements, confirm feasibility, scope and present business solution options.
• Ensuring client expectations are in line with ADP's deliverable solutions and best practices
• Providing support to the ADP sales organization through the expertise of ADP products and solutions.
• Projecting confidence in ADP’s capabilities (product, service, support)
• Participating in ADP product enhancement discussions and other design considerations based on client feedback

The SC role is critical in providing a high-quality product and exceptional client service to some of ADP’s largest and most visible accounts.

Job Functions

Analysis

The SC is a consultant for ADP’s sales team and business partners, helping analyze a prospect’s requirements and designing solutions using ADP’s technology.

• Participate in conference calls with ADP business partners and/or client audience to define requirements, evaluate the client’s specific business needs and suggest solutions
• Provide guidance and the best options to clients when answering technical feasibility questions
• Identify relevant technical issues and define ADP requirements to ensure technical feasibility
• Write proposed solutions overview to define scope which is used to create cost estimates
• Respond to internal inquiry requests
• Proactively follow up with prospects and vendors to provide timely resolution of outstanding questions or open analyses, and provide regular status updates to the ADP and/or partner sales
• Provide technical analysis for ADP sales team for presale requests
• Provide expertise and analysis for ADP implementation and support when existing clients identify additional requirements and scope
• Assume ownership for all technical sales support calls
• Provide a high level of client service

Product Knowledge

Review, analyze, and evaluate client-provided requirements in order to propose the best ADP solution for the end-user. The SC is expected to:

• Understand concepts, practices, and procedures related to time & attendance systems, payroll applications, HR, basic accounting/job costing, and other general business applications
• Understand ADP’s different product capabilities and requirements
• When appropriate, follow up with external vendors if additional information is needed to complete the analysis

Required Skills

The candidate for this position must have:

• Experience implementing and/or supporting enterprise-grade software solutions; preferably time and attendance, payroll, accounting, or HR-related software applications.
• Experience in data analysis for support and troubleshooting which should include web services/APIs, ASCII files, XML, and databases.
• Experience writing technical documentation. This can include technical specifications, user guides, training documentation, and client-specific support documentation.

Any technical sales or pre-sales experience (technical sales support for example) or project management experience is highly desirable. This is an internal posting and is only available to current ADP employees. The candidate’s ADP experience and prior work experience will be considered for the stated requirements.

The person filling this job must be technically inquisitive, a quick learner, resourceful, and flexible. The skills and abilities important for success are:

Mastery of common IT and accounting concepts: ADP’s products exchange data with hundreds of other software applications. An SC must have a basic understanding of programming concepts, file formats, and data structures such as CSV files, ODBC connections, and import/export functions. Client projects involve payroll, accounting, time data collection, and costing functions. An SC must understand the relationships among those systems and how their outputs can create accounting transactions.

Client Service: An SC must have the ability to provide a high level of client service to our resellers and end-users. Being part of the sales process puts the SC in a highly visible position. At all times, the SC needs to exhibit a positive and patient attitude focused on providing solutions for our clients and resellers.

Analytical Skill: An SC is expected to provide technical evaluations and recommendations for integration solutions. An SC must be able to analyze a client’s requirements to determine technical feasibility and the best solution using ADP’s tools. This often involves arranging meetings with other internal ADP technical experts and reseller product experts.

Technical aptitude and attitude: The SC needs to have a strong understanding of ADP’s product capabilities and other software industry concepts, but also a willingness to stretch their technical knowledge to take on new challenges outside of the standard products.

Time & Resource Management: The SC will be given limited guidance on the importance of multiple information requests. Therefore, an SC must be very organized in his/her own work and time management. Allocating the appropriate amount of time to investigate technical issues and complete their analysis requires complete control of one’s own work environment. An SC must be flexible and willing to adjust its schedule to address an account in need of special attention.

Professionalism: The SC will project a calm, confident, concerned image to all clients and partners. An SC adheres to ADP’s expectations that they arrive to work on time, put in a full day’s work, and are prepared, if required, to accommodate a West Coast client.

Teamwork: The SC must possess a good working relationship with other ADP team members to be successful. They will also need to work efficiently with other departments within ADP to solve technical issues. The entire Technical Sales Support team is highly interdependent and each member must be willing and able to jump in where needed. SCs are expected to show a high degree of ownership for their inquiries and the Support team in general.

Communication: Strong written and verbal communication skills are required for this position. The SC must possess the ability to communicate technical issues internally and externally with reseller and/or client audiences and adjust the content of that communication appropriately. On many complex accounts, the SC is the only voice of ADP on conference calls with end-users.

Interpersonal Skills: The SC needs to present a friendly, competent persona to resellers and clients. When participating in a sales call, it is critical for the SC to listen to the client and quickly understand and react to their statements and questions in a professional manner.

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7: Customer Service, Consulting, Payroll, Tax,

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