Client Support Specialist

Job Description

Job title: Client Support Specialist

Location: Chertsey

The Client Support Team handles queries from Processing Clients who use ADP Payroll & HR products as a solution to their human capital management needs.

The Role:

• The voice of ADP to client for resolution of queries over the phone, e-mail and via Self Service to ADP Clients
• Work with other ADP Departments to deliver an accurate and timely response to the Client queries/ Service requests
• Keeps the client informed - proactive & assertive communication with clients to reduce the need for Clients to contact ADP with repeat queries
• Identifying, suggesting and implementing service, process and product improvements for the benefit of the Client, Team, Department and ADP

Progression & Development:

In order to ensure we give our Clients the best experience, we recognise how important it is to invest in making sure our Associates are engaged in our values and objectives.

We have had some great success stories where team members have advanced their skills within the first 12 months with ADP and where they have had the opportunity to work on Client Initiatives that aim to improve our Client Satisfaction scores.

After 12 months with ADP you have the opportunity to apply for the Senior Associate role if this is available, this role is a stepping stone to develop to a manager role and you will complete our Management Development Programme. In addition to the Senior Associate role, you can also apply for other opportunities within ADP.

Get in touch with us and we can tell you lots more about our commitment to career progression and development.

You?

We are looking for people that have a genuine interest in delivering world-class customer service and building successful careers for themselves. Are you enthusiastic about learning our products and services? Could you deliver excellent service in a hardworking but fun team environment?

Knowledge required:

• Previous Helpdesk/ Call Centre background or working with customers/clients over the phone regularly
• Strong Customer Service skills
• Experience in using Microsoft Excel or similar programs

Benefits:

• Competitive salary
• Flexible benefits plan, (including healthcare, high street discounts and gym flex)
• Generous pension scheme
• Yearly salary reviews
• Time allocated for self-development and coaching sessions

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.