Business Systems Manager

Job Description

As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization (SEO) by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by big data analysis that allows our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results oriented entrepreneurial culture. BrightEdge is looking for a passionate IT project manager who can own and manage our IT/Security projects involving various business applications (HRMS, CRM, Financial Systems, etc.) and IT infrastructure. You will also lead/manage the business process improvement projects, which will involve the design, development, integration, deployment, and maintenance of third-party business software and services. The ideal candidate will be someone with a passion for managing IT projects, overcoming challenges, and a desire to be a hands-on manager of our corporate business application systems.

Core Responsibilities

Project Management
• Manage all aspects of IT, Security and Facility projects
• Lead and manage the transformation initiatives for business processes and controls.
• Responsible for leading large and complex projects/programs for IT portfolio through all phases of design, development, testing, deployment, and normalization
• Plan and execute projects successfully for internal stakeholders while handling scope, timelines, financials, communications, and other activities necessary for successful project management
• Manage stakeholder expectations and identifies and mitigates risks
• Manage project budget and IT expenses
IT & Facility Support Quality Management
• Monitor the IT support tasks and escalate the internal support activities when necessary to ensure that all tasks can be responded and addressed in a timely manner
• Manage the quality assurance of IT support services
• Oversee the IT Standard Operation Procedures documentation and maintenance
Business Application Support
• Facilitate the internal support problem resolution that requires vendor support
• Identify the process gaps and recommend improvements
• Facilitate the communication between Business and IT
• Maintain the business requirements documentation for the business applications
• Oversee User Acceptance Testing
• Provide light system administration support as needed
• Facilitate the documentation of business processes and system controls
Assist business process owners with documentation maintenance

Qualifications

• Bachelors Degree in Computer Science, Management Information System, Engineering, or other related field
• Experience with managing IT projects that involves system deployment to large group of users
• 3 years of experience in managing IT projects
• Project Management Professional (Certification) preferred

About BrightEdge BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue. The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO. Apply for this job