Customer Engineering Manager, Financial Services, Google Cloud

Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Cambridge, MA, USA; Chicago, IL, USA; Reston, VA, USA .

Qualifications

Minimum qualifications:

• Bachelor's degree in Computer Science, related field, or equivalent practical experience.
• 10 years of experience as a pre-sales engineer at an enterprise technology company, or equivalent experience in a similar customer-facing role.
• Experience working for/with the financial services industry.
• Ability to travel up to 50% of the time.

Preferred qualifications:

• MBA or Master's degree in Computer Science.
• 3 years of experience serving as a Pre-Sales Engineering Manager.
• Experience in data and information management, managing databases, and identifying big data trends and issues within businesses.
• Experience developing software for scalable, distributed systems, managing enterprise networking and identity management systems, and using Linux.
• Knowledge of Big Data, PaaS, and IaaS industry and technical concepts, web application development platforms, and related technologies.
• Ability to craft a compelling message and tailor it for a given audience.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering Manager for Google Cloud Financial Services, you will lead a team to engage with customers, accounts, and partners to understand and assess customer requirements. You and your team will prepare and present demonstrations of Google’s Cloud technologies and address technical questions that arise. You'll lead efforts for solution innovation, working across the organization to identify the right tools to drive customer adoption.

You will manage a diverse team of engineering professionals and maintain technical expertise to engage directly with customers and cross-functional teams.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Work with Sales management to determine proper staffing levels to support annual goals.
• Work with Cloud Sales team and leadership to identify, qualify, and prioritize coverage for business opportunities. Participate in periodic opportunity review meetings.
• Maintain customer satisfaction through working with internal teams to resolve product problems affecting customer satisfaction.
• Organize, train, and equip the Customer Engineering (CE) team; assess team's go-to-market readiness, identify gaps in preparedness, and build plans to ensure they are properly trained.
• Travel up to 50% to visit customers throughout the region.

Locations

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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