CRM Solution Architect

Job Description

As a CRM Solution Development Manager, you will be a CRM thought leader and solution architect. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.

Key Role Responsibilities:

Day-to-day you will:

• Lead and review your team's work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)
• Direct efforts to defining technical, operational, and user requirements
• Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
• Research customer issues that may be non-standard in order to offer solutions
• Design conceptual architecture and technical solutions
• Ensure project quality meets standards through KPI identification and testing plan
• Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Ensure off-shore resources are utilized and leveraged appropriately
• Take active role in sales activities and planning as required
• Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity

Key Role Skill & Capability Requirements:

You are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

Technical Requirements

• Understanding of common industry standard business practices supported by CRM
• Extensive experience with CRM or another business management software (Microsoft Dynamics preferred)
• Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc.
• Basic understanding of relational database concepts desired
• Has a deep understanding of technical architecture that supports the business application to be implemented. In particular, understands the following: