Professional Services Manager

Job Description

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The Professional Services Manager (PSM) is a frontline management role with three primary responsibilities:
- successful delivery of consulting services as well as management of customer engagements
- management of consulting personnel, including staffing and resource management, performance reviews, and career development
- growing revenue in assigned accounts, primarily through effective account and engagement management

PSM typically reports to a Professional Services Director but may receive a matrix assignment to other business units as required.

• Ensures successful delivery of consulting services through effective project, engagement, and customer management
• Personally delivers billable consulting services, primarily in the context of technical project management and team oversight
• Meets assigned revenue targets through growth in assigned accounts and effective utilization of direct reports
• Account ownership and customer relationship management
• Leads the scoping, sizing, and estimating efforts for assigned engagements
• Manages the work of the engagement teams under their direction (e.g. direct, matrix, or subcontractor) to ensure optimal resource utilization and engagement execution
• Assists direct reports in personal and career development by providing regular feedback, coaching, and guidance on personal development
• Participates in recruiting and employee development activities to ensure a balanced team with the right set of skills
• Grows revenue for the assigned region through effective management and expansion of the existing account(s)
• Ensures that all assigned team members have a solid understanding of client business objectives and the plans in place to attain those objectives
• Drives projects, manages issues, risks, schedule, budget, and overall customer success

Qualifications

• 8-10 years of technical consulting and management experience
• Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management
• Ability to drive project-based work and to manage tasks, schedules, deliverables, budget, and project risk
• Effective communication skills at all organizational levels, including written, oral, and presentation skills
• Demonstrated ability to function in dynamic environments, whether leading or following
• Expect 50% or more travel
• Bachelors or equivalent degree in a business, technical, or related field

Additional Information

• We are unable to sponsor candidates for any visas in this role.
• The recruitment process includes online assessments (English, logic, business design) and technical/cultural fit interviews.
• We do not offer relocation support.
• Hybrid work mode: 2-3 days/week in the office, the rest remotely
  MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
  MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected] . R3755

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