Account Manager, RBC Ventures (Dr.Bill)

Job Description

RBC Ventures is a new kind of business – one that marries the strength of one of the world’s most trusted and successful financial institutions with a mission to reimagine the role we play in people’s lives – to move RBC ‘beyond banking’. We’re building a world-class organization focused on designing exceptional experiences, exploring new business models and creating exponential value. In 2020, we were named by Fast Company as one of the 100 Best Workplaces for Innovators and we’re looking for team members with the curiosity to explore, the capabilities to build and capacity to help us deliver our mission.

About Dr.Bill

Dr. Bill is an industry leading medical billing solution that has helped thousands of physicians overcome pains associated with getting paid. Physicians contribute so much to society, highlighted by their recent efforts during the COVID pandemic. At Dr. Bill, making physicians’ lives better is our Mission. We are committed to empowering them to spend more time on doing the things that they love, and less on administration and billing.

Part of RBC Ventures, a subsidiary of RBC focused on innovation, working at Dr. Bill combines the flexibility and energy of an early-stage business with the stability of one of the world’s most successful financial companies.

What is the Opportunity?

As the Account Manager, you will help establish the first Account Management function at Dr. Bill. The Account Manager will build strong relationships with Dr. Bill’s highest value clients - individual, team, and enterprise - with the goal of increasing customer satisfaction and account retention. The Account Manager will liaise between customer and business, help solve customer problems, identify if the client has the right solution for their needs, and be the voice of these customers within our organization.

At Dr. Bill, we go above and beyond for our customers. We are seeking a team member who is eager to make an impact and help make physicians' lives better.

What will you do?

• Will act as the primary point of contact for Dr. Bill’s highest value clients at the individual, team, and enterprise level, establishing a regular cadence of relationship management.
• Accountable for client satisfaction and retention of these accounts
• Accountable for working across the organization to coordinate responses in support client inquiries/requests
• Work closely with Customer Success to resolve customer and/or technical issues
• Work Closely with Sales to ensure that customers are in the right product for their needs
• Work Closely with Operations and Product to be the voice of the customer, and to contribute to company roadmaps
• Responsible for contract management and fulfillment, including regular reviews and SLA maintenance

What do you need to succeed?

Must Have

• 4+ years’ experience working as Account Manager in a role that managed communication and client expectations throughout a client lifecycle
• Proven track record of successful customer satisfaction and account retention skills
• Excellent communication skills, both written and verbal
• Collaborative, fast-moving, and comfortable with change
• Experience with analytics tools and/or queries preferred
• Experience with Confluence, Asana, Slack, Google Suite, Hubspot, Intercom preferred
• Experience working in SaaS/Digital/start-up environment preferred
• Experience working in Medical or Healthcare Sales/Account Management preferred
• Post-secondary education in communication, business or another related field

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Diversity & Inclusion Commitments

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran’s status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

RBC Ventures

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JOB SUMMARY
City: Toronto
Address: 20 Bay Street/ Remote
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel (%): 0-25
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 12/10/2021
Platform: Strategy
Req ID: 433075
Ad Code(s): RBC Ventures