Operations Officer - Personal Discharges

Job Description

What is the opportunity?

You will manage the personal and commercial discharge requests received from notaries and execute other tasks related to residential mortgages.

Business hours:

Monday to Friday between 8:00AM to 5:00PM. Overtime required when necessary.

What will you do?

• Process discharge requests for residential mortgages within set time frame while maintaining a quality service.
• Offer a professional service to notaries and business partners
• Working effectively in a team environment
• Maintaining processes as outlined in policies and procedures
• Demonstrating a strong understanding of clients impact

What do you need to succeed?

Must-have

• Professional oral and written communication skills in French and English.
• Highly organized and motivated team player, with ability to multi-task effectively.
• Ability to work under pressure with tight deadlines, in order to maintain a superior client service.
• Experienced in resolving complex issues relating to client services.
• The candidate must be available to work overtime in the peak period.
• Ability to work under pressure with short delays while maintaining superior quality control

Nice-to-have

• Knowledge of the mortgage and homeline product.
• Knowledge of the different type of collateral.
• Familiarity with OLMS, Casper, LINX and Microsoft Office software.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

At RBC, the health and wellbeing of our employees and candidates is always our top priority.
Recruitment Process
COVID-19 has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how our video-interview technology will be used throughout the recruitment process, and will be on hand to answer any questions you might have.
Workplace Flexibility
You will be given the opportunity to work from home, if you can be fully productive, and role requirements including regulatory obligations can be satisfied. We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.
Health & Safety
For employees that may be required to work from our premises, we’re doing our part to safeguard your health, and taking extra steps to reduce the spread of COVID-19. All RBC premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
JOB SUMMARY
City: Montreal
Address: 7101 Avenue Parc
Work Hours/Week: 37.5
Work Environment: Service Centre
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 12/01/2021
Req ID: 431616
Platform: Personal & Commercial Banking
Ad Code(s):