Senior Manager, Revenue Strategy & Operations

Job Description

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.

Reporting to the Sr. Director, Revenue Strategy and Operations this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics across North America, EMEA, and Asia Pacific.

Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, operations, finance, product, and data analytics to support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven insights to internal customers to inform short and long term strategy and action plans. The ideal candidate will be able to recognize and understand the relationship between clean data, clear & efficient processes, and reporting.

The Sr. Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn. S/he must be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce, Tableau, SQL queries, and a finance or analytics background required.

Responsibilities

• Sophisticated analytics to support global Restaurant Sales and Services decisions
• Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights
• Maintain and assure data quality in dashboards and reports for internal use
• Align metrics used by RSS team to the other departments; collaborate with other departments to find an aligned source of truth
• Prepare & present data analysis for audiences ranging from field sales members to senior leadership
• Call out abnormalities and trends in data to identify business opportunities and standard methodologies
• Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
• Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results
• Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training
• Build and maintain financial models, forecasts and dashboards for various business scenarios
• Data management & process creation related to new products, features, and acquisitions
• Act on feedback from the team for process and system enhancement requests

Experience

• Significant experience in an Analytics role and a proven track record of using data to make recommendations
• Knowledge of SQL required
• Experience in big data and understanding of databases
• Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams
• Lightning experience and/or Classic to Lightning migration experience preferred
• Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required
• Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making
• Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans
• Operational experience in measuring and improving efficiency, utilization, scale initiatives etc.
• Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization
• High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
• Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
• Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
• Self-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management
• Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language
• College degree required

Diversity and Inclusion at OpenTable/ KAYAK

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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