West Coast Account Manager - Airport Sales

Job Description

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It will be the responsibility the West Coast Account Manager - Airport Sales to provide a Single Point of Contact for Customer Relationship issues, business or technical, that may arise during the term of a customer agreement, and ensure they are handled and managed in a timely manner. The Account Manager will be responsible for managing ongoing airport and airline accounts in the US and Canada to achieve customer satisfaction and secure account retention.

This position to be based on the West Coast (office or home-office).

Responsibilities:

• Team leading, multi-tasking and financial management to manage ongoing customer contracts
• Negotiating scope and terms with subcontractors
• Leading a diverse team of people to deliver successful change order work to projects exceeding customer expectations.
• Preparing costing estimates and proposals for follow-on work / add on.
• Contributing to sales/marketing efforts, including customer presentations and being alert to new business opportunities and directing them to the appropriate sales staff, and therefore being knowledgeable of all Collins Aerospace Airport Systems products and services to add strategic value to customer needs.

The Account Manager will facilitate the proper disposition of technical, logistical, and operational Customer requests and day-to-day business needs. Additional responsibilities will include, without limitation, the following:

• Manage Customer’s requested moves/adds/changes/deletions
• Development of Budgetary Proposals for new equipment, addition of authorized users or out of scope
• Schedule and attend customer meetings. The meeting agenda may cover the following aspects:
  • Adhere and facilitate Airport change management process;
  • Review of patch management process (if applicable);
  • Own and Follow up on any ongoing support issues;
  • Monthly report content and trends.
• Airport and the Account Manager will work on a mutually-agreeable format and content of the reports.
• Address Airport contractual and billing issues.

Basic Qualifications:

• Bachelor’s degree and 5 years of prior relevant experience OR
• Advanced Degree in a related field and minimum 3 years experience OR
• In absence of a degree, 9 years of relevant experience is required
• Engineering/Other Technical Positions: Bachelor’s degree (typically in Science, Technology, Engineering or Mathematics (STEM)) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.
• Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.
• The successful candidate must have eight or more years of job-related experience, including four years of related experience as a Account Manager, Relationship Manager or Sales Manager with total work experience exceeding this, ideally within the aviation industry.
• English (French speaking as an additional language is a plus).
• Strong organizational, communication, and interpersonal skills and a proven track record of successful account management.
• Candidate must be a self-starter with ability to manage day-to-day account management issues autonomously.
• Intermediate to advanced experience of Microsoft Word, Excel, and other Microsoft Office tools as well as financial management experience.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Employee Scholar Program, tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
• Ovia Health, fertility and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Incentives for a Healthy You
• Bright Horizons, back-up child / elder care and college coach resources
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Teladoc Medical Experts, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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