User Support Specialist, Compensation Operations

Job Description

This role may also be located in our Playa Vista, CA campus.

Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:
In-office locations: Atlanta, GA, USA; Austin, TX, USA; Mountain View, CA, USA; Los Angeles, CA, USA; Seattle, WA, USA.
Remote location(s): United States.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• 5 years of experience working within a scaled environment (i.e., human resource operations or people operations)
• Experience in a customer or client-facing role working with human resources (HR) operations
• Experience in HR focusing on compensation delivery

Preferred qualifications:

• Experience manipulating and gleaning insights using large data sets with various scripting languages (i.e. SQL)
• Experience leading projects with project management capability and exceptional attention to detail
• Ability to have an excellent operational mindset to deliver services well
• Excellent problem-solving and analytical skills
• Excellent communication skills

About the job

Google's known for our innovative technologies, products and services -- and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google's long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven -- and excited to share the magic of working at Google.

The User Support team supports the Human Resource (HR) Operations organization, delivering exceptional experiences to our users. This team runs global operations and builds a framework to manage user queries and processes to an excellent standard. The User Support function relies on metrics and insights to drive thoughtful workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.

As a User Support Specialist, you will be driven to make a difference, enjoy partnering with a wide and ever changing group of stakeholders, and grow in a fast-paced and often ambiguous environment.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

Additional Information
(Colorado only*) Minimum salary of $85,000 + bonus + equity + benefits.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Responsibilities

• Deliver operational excellence, in line with assigned service goals, identifying opportunities to improve, and scale in order to elevate operations to an excellent standard across our hiring support team.
• Resolve and prioritize user issues through consultation with vendors and deep collaboration with partner support.
• Implement and execute on service delivery improvements and new process/scope changes, including extended workforce activities.
• Act as the representative of the user, surfacing relevant user feedback to Partner Support, and collaborate on initiatives to address user needs (e.g., consulting on content, process, and policy improvements).
• Develop expertise in the systems working with HR Operations service areas, troubleshooting day-to-day issues, and consulting with partners on changes to systems infrastructure.

Locations

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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