Senior Manager of Sales Operations

Job Description

Senior Manager of Sales Operations

Kiavi, formerly known as LendingHome, is one of the largest lenders to real estate investors in the United States. With Kiavi’s technology platform and innovative financing solutions, real estate investors are empowered to make informed decisions, close deals faster, and realize the full potential of their real estate investment strategies.

The Team

Founded in 2013, Kiavi is committed to helping customers revitalize approximately $25 trillion worth of aged U.S. housing stock and provide move-in ready homes and rental housing for millions of Americans across the country. We have funded $7.8 billion dollars worth of loans across about 35,000+ projects, becoming one of the nation's largest bridge loan lenders.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards: Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more .

Loans funded: More than $7.8 billion

Geography: Lends in 27 states plus Washington, D.C., which account for more than 80% of the nation’s real estate market

Homes financed: About 35,000

Principal and interest returned to investors: More than $5.18 billion

Employees: Over 400 employees

This position can be based anywhere in the United States—remote or in-office. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. For those who prefer to work in-office, we have locations in San Francisco and Pittsburgh. We also plan to use these spaces to bring together teammates to drive creativity and innovation.

The Role

We are looking for a self-motivated, data-driven, Senior Sales Operations Manager to join our Business Operations team. The Senior Sales Operations Manager is responsible for assisting sales leadership in driving operational excellence and in assisting with the day-to-day administration of the CRM and operational tasks. You are more than just an 8-5 worker and are hungry for real advancement opportunities. You are ready to wear multiple hats and work directly with leadership to help grow and scale our team.

You will be responsible for the following: cross-functional partnership with Sales Leadership, Sales Enablement, and Marketing operations to design and innovate on our internal sales tooling, reporting/analytics, automation, and project prioritization and road mapping.

Responsibilities

• Manage day-to-day sales operations team priorities & project roadmap to deliverables and timelines
• Manage sales operations team members by holding weekly 1:1s, team standups, monthly and quarterly project/business reviews
• Partner with cross functional teams across sales leadership, enablement, product, and marketing to gain alignment of roadmap needs and project execution
• Implement best practices for sales tooling scalability, automation and efficiency
• Identify reporting and analytics opportunities in across all sales tooling in partnership with sales leadership and sales enablement
• Own Salesforce structure design and utilization

Qualifications

• 5 + years of sales operations experience
• 2 + years of people management experience
• Excellent presentation and communication skills
• Data-driven, creative-thinker, analytical, and a problem solver
• Ability to work effectively with cross-functional leadership and projects
• Strong understanding of Salesforce capabilities and best practices (knowledge of objects, flows, process builders, work flow rules)
• Administration of enterprise chat, phone, and email tooling
• Building out and/or managing a sales operations team

Benefits and Perks

• Product Ownership : All employees think like an owner because all employees own equity in the company and play a critical role in making our business great.
• Health Insurance : Our medical, dental, and vision plans are completely free for employee-only coverage, and the company pays 80% of the total premium for dependents.
• Whole-Person Wellness : Anyone can schedule no-cost unlimited virtual therapy sessions, use a monthly subsidy for fitness facilities, and access reimbursements for fertility services.
• Retirement Savings . Employees who participate in our “no fee” 401(k) receive an immediately-vested
• employer match on 100% of contributions up to 3% of compensation.
• Career Growth : We foster an environment that encourages opportunities to use your voice, do better for our customers and each other, and support your career journey.
• Flexible Time Off : With no cap on the number of days of PTO each year, employees are encouraged to enjoy a well-rounded lifestyle with work, travel, and family.
• Paid Leaves : You’re immediately eligible for up to 12 weeks of paid leave each year to bond with a new child (mothers & fathers) and up to 8 weeks for medical or caregiver leave so you come back ready to deliver high-impact results.
• Remote-First : We win together while still being fully remote, and each employee receives a stipend for
• their home office setup and a monthly allowance to help with the cost of internet/phone.

Kiavi in the News:

Forbes: The Future Of Real Estate: Fintech 50 2019 and Real Estate on a Threshold of a “Moneyball” Moment

HousingWire: 2019 HW Tech100 Winner: LendingHome

Pittsburgh Business Times: Voted a “ 2019 Best Places to Work ” and won first runner-up in large company category

Mortgage Professional America: LendingHome surpasses $5 billion in loans in five years

Pittsburgh Business Times: San Francisco fintech aggressively expands, looks to hire in Pittsburgh

Curbed: How Wall Street, Silicon Valley Institutionalized Home Flipping