Partner Operations Manager, Google Cloud

Job Description

Qualifications

Minimum qualifications:

• Experience in a partner or channel manager position, building partner ecosystems in a customer support environment.
• Experience managing partners, systems integrators, and third-party developers to deliver solutions.
• Experience working within a public cloud environment or exposure to cloud frameworks.

Preferred qualifications:

• Experience translating business requirements into technological solutions.
• Experience in helping integrate processes with external parties and designing systems, tools, and workflows that help work with external parties.
• Experience executing in a customer-focused environment and advocating for partners and customers in a cross-functional organization.
• Ability to interact with diverse technical and non-technical groups, work with ambiguity and thrive in a rapidly changing environment.
• Excellent communication, presentation and problem-solving skills.
• Ability to travel up to 25% of the time.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

The Google Cloud Support team helps customers solve technical problems with excellent customer care. As a Partner Operations Manager (POM), you’ll work directly with strategic alliances, technology partners, resellers, managed service providers and their customers, to apply Google Cloud technology, delivering excellent customer care. In your operational region, you'll work with customer-facing teams, building excellent partner support experience across all partner types and their Google Cloud customers. You'll identify and create technical and process integration points with partners to growing our business and bringing our product portfolio into companies around the world. You'll work closely with Support and Partner teams on-boarding and developing partners to deliver fully-managed support services to our customers. You'll work on sensitive partner escalations. You'll be the voice of the partner within the organization helping identify trends in partner and customer needs.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Develop the technical integration design and plans, and lead the effort to onboard partners (e.g., strategic alliances, resellers, technology partner managed service providers, etc.).
• Forge relationships and collaborate across all Google Cloud customer-facing teams in the region to deliver a unified approach with partners and contribute strategically to the growth and direction of Google Cloud’s Partner business.
• Manage and monitor support quality provided by the partner to their customers.
• Review to evaluate and assess existing partner’s competencies along with trends in customer needs to surface improvement or technology adoption opportunities to partners.
• Interact directly with stakeholders to resolve high-profile escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success on Google Cloud Platform.

Location

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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