Client Relationship Manager

Job Description

Client Relationship Manager-Insurance

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant ranking is 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Cognizant’s Insurance practice is one of the largest industry verticals that partners with insurers to evolve their business and technology landscape and enable end-to-end digital transformation. Thirty-three of the top 50 U.S. insurers and seven of the top 10 global insurers rely on us to help manage their technology portfolio across multiple business entities and geographies. We serve the entire range of lines of business within life, annuities, and property and casualty insurance.

Our consulting-led approach, deep domain expertise, and partner ecosystem enable clients to address the dual mandate of “optimizing the business” while “driving digital at scale.” From large-scale core system transformation to adoption of cutting-edge technologies like artificial intelligence, analytics, block chain, automation, and machine learning, we collaborate with insurers to envision and build the digital insurer of the future.

Overview

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Key Responsibilities

• Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability
• Lead the onsite project teams and ensure they understand the client environment
• Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions
• Drive RFPs / Proactive bids w.r.to Renewals, Extensions, Application/Project additions, Application rationalization and modernization
• Build senior and strategic relationships through delivery excellence
• Understand the client environment, issues, and priorities
• Serve as the day-to-day point of contact for the clients taking the lead in delivery
• Support and drive firm-wide delivery initiatives, as directed

Measures

A CRM shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are bid vs did, renewal win rates, & client experience.

Required Qualifications

• Minimum 10 years of experience in an Insurance focused client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
• Experience managing Client P&L of $10 + Million dollars including reporting and metric assessment for the account.
• BS Degree
• Appropriate visa to work in specified geography.

Preferred Qualifications

• MS or MBA degree preferred
• Strong background in a project environment and application development.
• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments.
• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

A good fit for the Cognizant culture:

A person who possesses a true passion for changing organizations for the better, and desires to do so within a success-oriented, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well known and clearly communicated within the organization: Open, Transparent, Driven, Empowered, Opportunity-Filled, Flexible and Collaborative.

#LI-WLF #LI-Remote