Program Manager - Maps POI Quality

Job Description

Summary

Posted: Nov 4, 2021 Weekly Hours: 40 Role Number: 200306631 At Apple, great ideas have a way of becoming great products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish at Apple! Apple Maps enables people to explore and navigate their world! As the most popular mapping application on iOS, we are delivering the future of maps to hundreds of millions of customers across Apple’s entire ecosystem. The Maps team is looking for a QC manager within Points of Interest (POI) group. POI group is responsible for maintaining and curating POI data by working closely with our partners in Engineering, Product and Program Management. The successful applicant will manage QC of multiple projects in scaled operations, working closely with Operations, vendor managed teams and program teams across the globe. The ideal person is not happy with the status-quo and constantly drives improvement in operations delivery and quality.

Key Qualifications

Key Qualifications

• Experience in managing large scale operations in cross functional projects within a product organisation.
• Experience in quality control practices, quality metrics, measurement & understanding of quality concepts.
• Strong problem-solving, analytical and negotiation skills.
• Passion for data quality, accuracy and timeliness of deliverables in a highly dynamic project environment.
• Experience in managing pilot projects from scoping to execution.
• Proven team leadership, vendor management and relationship skills with ability to foster productive partnerships with internal and external stakeholders.
• Experience in digital mapping or GIS project management. Specific experience in POI domain will be preferable.
• Experience working with globally spread, diverse teams handling both English and non English projects.

Description

Description - Directly responsible for timely completion of quality checks on all operational projects. - Responsible for defining, managing and monitoring quality sampling. - Perform detailed Root cause analysis on top error categories - Manage quality KPIs including productivity and quality metrics. - Innovative thinking and quick decision making for efficient day to day operations. - Review and manage vendor team performance - Close collaboration with training team to provide continuous feedback on policies and training content. - Drive continuous improvement of process, tools, policies, product features etc. in collaboration with internal teams. - Work cross-functionally to develop & maintain quality guidelines and policies. - The role involves working with multiple stakeholders across regions which demands good time management skills and flexibility to work across different timezones.

Education & Experience

Education & Experience - BS/B.Tech/BA Degree or relevant experience. MBA Preferred - Six Sigma, Lean certifications are desirable.

Additional Requirements

Additional Requirements