Lead Collections Specialist

Job Description

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Class Start Date: January 3, 2022

Shift Requirements: Day shift, Monday - Friday

Starting Wage: $18.26

Full Time & Flex Time Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

• Paid time off (at minimum, 20 personal days + 7 holidays per year)
• Tuition Reimbursement for eligible US based employees
• 401K with company match and fixed contribution
• Employee Stock Purchase Plan
• Full service cafeteria featuring Starbucks and subsidized Mindful options
• Access to fitness center
• Opportunities to volunteer in the community
• Development groups and training
• On-site Health Clinics
• Onsite Employee Assistance Program Counselors
• Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
• Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

What You'll Do

• Responsible for collecting delinquent credit card accounts through varying channels (outbound, inbound, assigned queues, and chat sessions). Minimizes losses to the company by determining the most effective course of action to take to collect the account balances where previous collection efforts have been unsuccessful.
• Utilizes professional and influential communications to keep the goodwill of customers while securing payments. Responsible for leaving professional and urgent messages in an attempt to get the customer to call back.

How You'll Do It

• Reviews past due accounts and calls customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.
• Builds rapport with the cardmembers and works with customers to secure repayment on delinquent accounts. Reviews credit and other available information on delinquent accounts, evaluate prospects for collection of delinquent amount.
• Ensures compliance with company policies and procedures.
• Handles difficult collection calls as determined by center management.

Qualifications You'll Need

The Basics

• H.S. Diploma or GED
• 2+ years of experience in Collections, Customer Service or related field

Bonus Points If You Have

• A quiet workspace (no background noises that can hinder customer interactions)
• Internet service with a minimum speed of 5mbps
• Personal smartphone or a tablet

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.