Senior Fraud Operations Specialist

Job Description

On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations. Are you an analytical person with an investigative mindset who is looking for a challenging role in a fast paced and constantly changing fraud environment? Do you want to be a key player, ensuring that we stop fraud at the door? Perfect – then you should join our Fraud Loss Recovery Team! The Fraud Loss Recovery team’s job is to investigate and proactively minimize the criminal behaviours that Klarna and our customers potentially face on a daily basis. We do so, not only by analyzing data and researching suspicious and confirmed fraudulent transactions, but also by being aware and up to date on what is going on in the industry. The team puts great emphasis in both reducing fraud online and preventing fraud from being committed and ensuring a great experience for our valued customers. We are looking for talented individuals who have some experience in operations management, preferably within a fraud environment and possess the ability to drive progress and performance within the team. You have a natural urge to deliver results within set deadlines with a positive mindset towards a fast-changing fraud environment. You are able to keep an overall perspective of ongoing matters within the team, but also have the ability to be very hands-on and in the details when required. In order to be successful in this role you will greatly benefit from having a strong understanding of operational processes and ways of working.

In order to be successful we believe that you have:

• Strong analytical mindset - You can look at spreadsheets and data sets and know the right questions to ask to get to actionable outcomes, Ability to work in a fast paced operational environment
• Strong knowledge of the payments and financial services industry.
• Great problem-solving skills with a doer attitude
• Comfortable leading and/or being the go to person on the team
• Ability to multitask and prioritize workload.
• Great stakeholder management and communication skills.
• A Bachelor’s Degree and/or 3+ Years of relevant Fraud or Customer Service Experience
• Language skills besides English is a merit

What we offer: Diversity & Community With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success. Ownership & Impact Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space. Trust & Collaboration Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together. If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success. At Klarna, You can choose between working from the office, remotely within your employment country, or even outside of it for up to 20 working days per year. Flex it up!  Additionally, we’re providing each Klarnaut with a contribution and equipment to improve this flexible work life. Use it to glow up that personal home office space, or upgrade those work accessories. Challenges & Rewards We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered. About Klarna Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application. Apply for this job