Senior Technical Systems Analyst

Job Description

What is the opportunity?

The Retail Credit and Payment Systems team is looking for a Senior Technical Systems Analyst to join the fast paced and exciting world of development, support and resiliency. You are familiar with a variety of physical and logical network topologies as well as common network infrastructures. You will be leading technical analysis, solution implementation and root cause determination. Other duties also include the review and approval of changes, incident management and problem resolution for applications in our mid-tier stack.

What will you do?

• Design, document, implement and maintain Network connections within Credit System Services
• Support and coordinate troubleshooting of network related issues.
• Serve as an Application Custodian
  • Review and approve/reject implementation plans
  • Ensure enterprise standards are followed and met
  • Ensure project handovers are completed
  • Serve as a key contact for application related requests
  • Manage and prioritize the backlog of support Items
  • Translate technical context into high level business language
• Support application compatibility testing
• Continue to improve the efficiency of the support team (e.g. Technical Automation, Process improvements, knowledge documentation and knowledge sharing)
• Continuously educate yourself about new added infrastructure and technologies
• Occasional off-hours support

What do you need to succeed?

Must-have

• 7+ years of experience in an application development, application maintenance, Infrastructure development or Infrastructure maintenance role
• Experience in the design and setup of network connections
• Experience in network related technologies and the high level configuration of these technologies (Firewalls, VPN, MPLS, Proxies, Load Balancers, Authentication Methods, TCP/IP, MQ)
• Excellent communication skills with the ability to adjust technical context to the respective audience
• Experience in the management of multiple parallel ongoing tasks as the product owner
• Ability to lead investigations of high impact incidents coordinating multiple parties and communicating the respective state to all stakeholders

Nice-to-have

• University/College Graduate, preferably graduate in computer science, finance, mathematics, electrical or physical sciences
• Experience in support/ maintenance work and the ITIL framework
• Knowledge of distributed systems and micro services
• Knowledge of search, analytics and machine learning tools (e.g., Elastic)
• Experience/understanding of automated build/deploy process through Jenkins/UCD and familiar with the DevOps / Agile/ Site Reliability Engineering
• Knowledge of other technologies used within our systems such as IBM-WMB/IIB/ACE, IBM-ODM, PCF, Openshift, Hadoop, DB2, SCON, Linux

What’s in it for you?

• We thrive on the challenge to be our best, on progressive thinking to keep growing, and on working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and mentoring opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Learn more about RBC Tech Jobs
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
JOB SUMMARY
City: Toronto
Address: 88 Queens Quay W
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel(%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 11/28/2021
Platform: Technology and Operations
Req ID: 403213
Ad Code(s):