Branch Operations Assistant

Job Description

What is the opportunity?
The RBC Dominion Securities branch located in Bells Corners, Ottawa is currently seeking a Branch Operations Assistant to join their team. You will provide superior service along with administrative and operational support to clients and employees.
What will you do?
- Answer the telephone and greet clients in-person in a professional & friendly manner
- Provide attentive and accurate service to clients and respond to their needs
- Proof-read and review daily branch transactions before approval to ensure transactions have been entered accurately, and obtain the necessary departmental approvals for each transaction. Daily branch transactions include: bank wire and EFT approvals, cheque preparation, cheque and certificate deposits, documentation review and scanning
- Process incoming and outgoing mail and courier delivery
- Complete administrative tasks to help the Management team: boardroom & meeting rooms scheduling, organize and order meal for boardroom meetings, and provide support to the Branch Operations Manager when needed
- Other duties as assigned
What do you need to succeed?
Must-have
- Exceptional client servicing skills
- A professional approach to all situations to create a positive working environment
- Excellent written and verbal communication skills in English
- Ability to complete duties independently seeking out own answers and solutions
- Meticulous attention to detail and strong organizational skills
- Excellent time-management skills, must be able to work under tight deadlines
Nice-to-have
- industry experience in the financial services industry
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
JOB SUMMARY
City: Ottawa
Address: Bells Corners Branch
Work Hours/Week: 37.5
Work Environment: Branch
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Hourly
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 11/16/2021
Platform: Wealth Management
Req ID: 422777
Ad Code(s):