Vendor Manager - Home Lending

Job Description

The Vendor Manager - Home Lending is responsible for compiling, analyzing and interpreting data to make strategic and tactical recommendations to business managers. The incumbent solves more highly complex system related operational and customer issues with possible financial risk. S/he applies statistical data to business strategies and presents recommendations to senior management in meaningful format. Manage complex production issues and large projects requiring the coordination of resources, budgets, and deadlines. Makes decisions on highly complex issues with considerable latitude in judgment interpreting policies and procedures and resolves problems within established guidelines.

• Defines business requirements, user acceptance testing, and implement complex changes.
• Defines scope of projects and clearly articulates various issues.
• Identifies various areas for improvement.
• Maps current business processes.
• Performs project work and management reporting.
• Plans timelines and identifies resource needs.
• Provides input for procedure and process development.
• Works with departmental leaders to implement policy, operational efficiencies, process improvements, or other solutions.
• Establishing success metrics and reporting mechanisms.

Bachelor's Degree; in Business, Finance, or equivalent field, or equivalent work experience.

5-9 years; Progressive work related experience with demonstrated proficiency in process analysis.

• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Ability to manage large, complex projects
• Ability to plan and manage work under time constraints
• Ability to see the big picture and work with a team to prioritize requests, ensuring delivery alignment without compromising goals
• Ability to work cross-functionally and effectively influence and partner
• Adept in critical thinking and understanding of business process, technology, systems and tools
• Demonstrated ability to influence, negotiate and communicate at all levels of organization
• Demonstrated experience in, Word, Excel
• Demonstrated understanding of process methodologies
• Excellent analytical and complex problem solving skills
• Expert knowledge of project management principles and concepts
• Flexible, fast learner who thrives in a constantly-changing work environment
• Strong collaboration and communication skills (written/ verbal),Strong influencing skills to effectively drive efforts outside of our direct control, including strong communication and partnership skills
• Strong organizational abilities including planning, program development and task facilitation
• Minimal physical effort such as sitting, standing, and walking.
• Adapts quickly to change and makes suggestions for increasing the effectiveness of change Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands
• Addresses customer’s requests, ensures concerns are recorded accurately and action is initiated appropriately Makes extra effort to satisfy customers needs and meet commitments
• Assesses problem situations and initiates effective interventions that result in customer satisfaction Takes time to develop and maintain relationships with customers
• Executes risk management process and procedures without management direction, and demonstrates awareness of expected results
• Knows the relationship and impact of actions and results
• Has an understanding of regulations impacting area supported
• Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious
• Knows who to reach out to inside and outside of one’s team to get work done Takes action to enhance working relationships needed to achieve seamless work flow
• Proactively works to streamline processes and identify and eliminate redundancies
• Contributes to the implementation of new methods, policies, processes, procedures, or techniques Independently performs monitoring and testing of processes
• Sees through complexity and detail to get to the critical issues at hand
• Takes into account the wider context within which problems exist
• Understands rationale for change and adjusts schedules and tasks to make things work
• Anticipates and plans for changes in work schedules and assignments

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Primary Location: East Providence, Rhode Island, United States

Other Locations: Rhode Island-East Providence

Organization: Santander Bank, N.A.