L2 Production Support Specialist

Job Description

Position Description:

CGI has an immediate need for a L2 Production Support Specialist to join our financial services team in one of our selected CGI locations.
This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe

Your future duties and responsibilities:

CGI has an immediate need for a Production Support Specialist to join our financial services team in one of our selected CGI locations. Due to the current COVID-19 status, candidates will not be required to work within the physical work location at this time. When COVID-19 restrictions are lifted, they will be required to be located within the proximity of the assigned CGI location.
This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe
​Your future duties and responsibilities
​CGI is looking for a L2 Production Support team member to provides support for medium to high complexity tasks and activities. May create and develop software solutions to application errors reported. Escalates unresolved issues to proper personnel. Provides senior-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.​

Required qualifications to be successful in this role:

• Minimum 2+ years direct experience with application or infrastructure operations and support.
• Good organization and communication skills. Strong aptitude for attention to details.
• Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite).
• Experience in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework and processes, Knowledge management system, ticketing systems (Remedy or ServiceNow) and Service Levels (SLA).
• Experience in a broader array of specialized areas such as infrastructure systems, enterprise applications such as UNIX, autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.
Desired Skillset
• AWS
• Automation
• Scripting
Education Requirements
•Desired Bachelor's degree in Computer Science, Information Systems, Information Technology Mathematics, Engineering or related field
• 4 years of experience in IT support role may be substituted if the degree is not in business, finance, technology or mathematics
• 6 years of experience of IT support experience may be substituted for the Bachelor’s degree
#LI-RPF
#DICE

Skills:

• AutoSys
• Java
• Linux
• SQL
• Unix

What you can expect from us:

Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.