Senior Program Manager in Chennai, Tamil Nadu, India at PayPal

Job Description

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
As the Senior Program Manager for Business Operations, you will work as part the customer Success Platform business operations team. In this role you will be owning key elements of business operations, where you will be responsible for driving strategic key programs for PayPal.

Responsibilities

• You will be responsible to bring in discipline and execution focus to the customer success organization priorities by setting up program management frameworks, governance and reporting structures, measurement KPIs, operational cadences etc.
• You will be responsible for working closely with Business, Product, Engineering, Architecture, and external vendors to help execute the organization priorities
• You will be responsible for driving cross-functional collaboration at various levels within the organization
• You will be responsible to work with research/consultancy firms to bring in best processes from across industry in managing our product portfolio.
• You will be responsible for building business cases for organization improvements that create impact and present them to respective stakeholders
• You will be supporting the Business operations leader on numerous long term & short-term initiatives by providing business acumen and programmatic approaches.

Key Competencies:

• Program Management
• Business Acumen
• Systemic approach with a strong process mindset
• Change Management
• Organizational Agility
• Influencing with little /no authority
• Working with Ambiguity
• Presentation Skills
• Self-drive and persistence
• Drive for results

Pre-Requisite Knowledge & Proficiencies

• Execution Excellence
• Ability to handle multiple projects / multi-tasking
• Ability to connect the dots and get the big picture
• Ability to lead through vision and values
• Well-developed sense of urgency and follow through

Experience & Qualification

• 7+ year experience in at least one or more areas — Strategy, Operations, Program Management and Project management.
• Demonstrated execution excellence in driving large scale programs/ projects that have multiple dependencies
• Demonstrated experience creating and managing exec level proposals and presentations.
• Professional experience in program and project management.
• Engagement expertise, and passion for delighting employees & internal stake holder, advocating on their behalf, creating great employee experiences.
• Influence without authority: Experience navigating large cross-functional teams.
• Comfortable challenging the status quo by proposing innovative approaches.
• Experience participating in transformations programs and bringing employees and stakeholders on the same page.
• Critical thinking and strategic insight based on data.
• Ability to understand organization interrelationships.
• Strong working knowledge of external systems, PC based internet and software applications (Microsoft Office - PowerPoint, Word, Excel)
• Working knowledge of analytics & reporting tools and applications (Excel, Tableau, SQL or similar) is a critical skill for success
• Bachelor’s or Masters’ Degree in Business, Engineering, Technology, or related field or equivalent experience.

Other aspects that make the candidature a definite plus

• Working in Product organization or a related technology company
• Knowledge of the payments domain/Fin Tech Industry is an added advantage.
• Working with Leaders & Senior Executive to create strategic initiatives at an org / site level
• Knowledge in Robotic Process Automation will be a plus

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
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