Representative Process Fulfillment - Titles , LBO

Job Description

Description

Essential Functions:

• Creates a connection and develops rapport with our dealerships and our internal Sales team to provide outstanding, personalized service.
• Updates the system with proper documentation for research, tracking, and reconciliation and repository purposes.
• Partner with dealerships and state title agencies to ensure timely lien placement.
• Maintains performance and production standards to meet department expectations and company goals.
• Decrease our volume of outstanding unperfected accounts
• Handling inbound and outbound calls with professional and exemplary service
• Collaborates with all internal and external customers to ensure effective problem resolution
• Notifies leadership of recognized trends and opportunities to improve unperfected volumes
• Follows all standard operating procedures, guidelines, and best practices to produce valid and reliable quality data for the department.
• Process internal and external request within service level agreements.
• Generate report to insure follow up’s are reviewed daily and updated

Other Functions:

• Other duties as assigned.

Requirements:

Education

• Bachelor's Degree: Business, Accounting, Finance or equivalent degree.
• or equivalent work experience: Equivalent combination of education and experience may be substituted in lieu of degree.
• Experience -
  • 0-3 years
• Skills & Abilities -
  • Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
  • Intermediate to advanced typing and data entry processing skills.
  • Ability to ommunicate effectively and professionally with internal and external customers.
  • Ability to handle multiple tasks simultaneously.
  • Excellent organizational and time management skills with strong attention to detail.
  • Ability to educate customer on a service or product solution.
  • Ability to work effectively as a team member.
  • Ability to respond to internal and external requests as needed.
  • Ability to adhere to policies, procedures, and instructions of management.

Competencies:

• Collaboration - Teamwork:
  • Foundational - Learning and Developing
    • Works effectively in team settings
    • Shows appreciation for others' help and lends a hand when needed to complete shared tasks
• Customer Focus - Customer Satisfaction:
  • Foundational - Learning and Developing
    • Demonstrates the organization’s customer service standards
• Influence - Information Sharing:
  • Foundational - Learning and Developing
    • Openly and proactively shares information
• Problem Solving - Problem Identification:
  • Foundational - Learning and Developing
    • Defines issues accurately and identifies the critical components
• Risk Management - Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
  • Foundational - Learning and Developing
    • Learns about and diligently follows established risk management policies, processes and procedures
• Change Orientation - Support for Change:
  • Foundational - Learning and Developing
    • Learns new methods and procedures or modifies them to meet new standards
    • Is positive about new approaches and methods resulting from change

Working Conditions:

• Frequently: Minimal physical effort such as sitting, standing, and walking.
• Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
• Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

• This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.