Customer Success Manager, Google Cloud

Job Description

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Qualifications

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• Customer-facing experience, interfacing with executives and driving customer transformation programs in the Retail and Consumer-Packaged Goods (CPG) Industry.
• Experience driving digital transformation using cloud-based solutions (IaaS/PaaS) and managing initiatives across engineering, sales, and support.
• Experience navigating customer organizational structures, developing technology programs, defining milestones, and on-time delivery.

Preferred qualifications:

• Experience leading large enterprise organizations through a people, process, and technology transformation of building and operating legacy, on-premise software to running full speed within the digital native space in the public cloud.
• Excellent communication, presentation, problem-solving, conflict resolution, and program management skills, with a focus on translating business requirements into technological solutions.

About the job

Our Customer Success team helps customers transform their IT organizations to build and operate modern, Cloud native applications using Google Cloud’s products and services, and ensure that customers are able to maximize their growth.

As a Customer Success Manager (CSM), you will act as a trusted advisor to Google Cloud’s customers, enabling them to use Google’s Cloud products to achieve their business objectives. You’ll partner with customers to develop and execute success plans, remove organizational and technical barriers, and identify opportunities to help customers expand their use of Google Cloud products. In this role, you will recommend best practices and organizational changes to accelerate their onboarding and migration plans. You will act as a customer advocate for product features and requirements.

In this role, you will work with leading organization(s), and helping them with the digital transformation journey to the Cloud.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Form strategic relationships with key stakeholders to understand a customer’s objectives in order to develop strategic roadmaps. Guide executives through the organizational changes needed to unlock the value of Google Cloud.
• Drive the successful adoption and onboarding of Google Cloud at key organizations, helping the customer to realize the business value of the partnership.
• Develop learning and enablement plans for organization’s internal teams, defining the required governance, cultural, and change management plans to deliver the Google Cloud transformation program.
• Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
• Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.

Location

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