Biomedical Equipment Area Service Manager, Multi-Vendor Services, (SLC, Denver or Albuquerque)

Job Description

Job Title

Job Description

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

Use your managerial skills in driving your team to provide world class customer service! You will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

You are responsible for (but not limited to)

• Managing all aspects of service delivery to a large Multi-Vendor service customer, which includes operating as part of the internal customer leadership team and performing all duties as the Biomedical Engineering Director.
• Managing a team of assigned Philips Biomedical Technicians and maintaining an in-depth knowledge of contractual obligations to the Multi-Vendor customers.
• Directly supervising the daily activities of account service personnel and subcontractors.
• Provide Project Management coordination as requested by the customer for continued improvement and success of the program and customer relationship.
• Setting priorities and schedules for service actions and ensure personnel are delivering on assigned responsibilities accordingly.
• Facilitating the continued development of a high performance work team comprised of the site-dedicated staff and actively strives to promote the appropriate environment for team growth.
• Providing follow-up to ensure service quality, high customer satisfaction, contract compliance, as well as regulatory compliance i.e. Joint Commission and CMS.
• Serving as a leadership member on Environment of Care Committee, Capital Planning Committee, Hospital planning committees, and other formal hospital committees as requested by the customer and participating in customers departmental meetings as a technical advisor.
• Responsible for monitoring the overall service delivery and coordination of all aspects of customer service, including, but not limited to:
• Plan, develop, and manage a $6million annual operating budget and providing the customer with required updates to budget performance on a monthly basis.
• Manage each hospital’s medical equipment inventory and oversee the service schedules for equipment covered under the Agreement and the new equipment under the OEM’s warranty.
• Resolve any service-related issues with Philips Service Center and other OEMs.
• Coordinate with OEMs to ensure Facilities receive any no-cost upgrades and enhancements in a timely manner.
• Provide reports (i.e., The Joint Commission reports) upon mutual agreement between the Site Manager and customer. Complete inventory reconciliations within the required agreement guidelines.
• Coordinate with Facility Finance Offices/Accounts Payable on any invoicing and payment-related issues.
• Work well across Philips sectors to provide customer with the One Philips experience they desire.
• Must be willing to travel to accounts within UT, NM, CO & N. TX

You are a part of a team

This position is part of our 5,500-member North American Healthcare Sales and Service organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

To succeed in this role, you should have the following skills and experience

• Bachelor’s Degree or equivalent work experience, including 10+ years leadership experience and/or project management experience.
• Strong working knowledge of state and federal regulations with the ability to ensure department readiness for state, The Joint Commission, DNV inspections, and CMS/AAMI standards.
• Excellent communication skills including demonstrated stand-up presentation skills, group facilitation and ability to effectively interact with customers.
• Excellent interpersonal skills with ability to interact effectively in a team-based organization and with management and individuals across all department and organizational levels.
• Understands the healthcare industry, organizational structure, and current trends.
• Strong results orientation. Ability to consistently meet and exceed goals.
• Capable of making commitments, setting priorities, and delivering results on time and on budget.
• Experience in project management and change management.
• Advanced PC skills with demonstrated knowledge of Microsoft Office, PPT, Excel.
• Strong listening, analytical and problem solving skills.
• Ability to work individually and under minimal supervision to include a mixture of both remote and office environments leading on-site and/or remote workforce.
• Flexible work style and ability to adapt to internal and external customer requirements.
• Experience partnering across departments to grow, enhance and support the business.
• Demonstrated ability to motivate, lead, coach and develop direct reports.

This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory, within commuting distance to Salt Lake City, Denver or Albuquerque, NM.

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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