Business Project Manager in Chandler, Arizona, United States of America at PayPal

Job Description

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
The Business Support & Operations Sr Project Manager will be responsible for understanding, organizing, communicating, documenting, and coordinating all planning and business enablement activities that are supported by the First Line of Defense Center of Excellence (FLOD COE). These projects will include but are not limited to Policy and Procedure documentation; Issue Framework, Monitoring and Management; Resiliency Incident Management & Customer Recovery; Complaints Monitoring and Expansion; Root Cause Analytics; Business Intelligence and Analytics; and Interactions and Control Testing & Monitoring. The individual will need to maintain a strong working relationship with First Line and Second Line teams, individual business units, support teams and Information Technology (IT) to ensure a successful deliverable. This is a high visibility role that involves strong leadership.

Job Description

• Ability to work with large and diverse teams in multiple locations.
• Ability to work effectively in a dynamic, fast paced environment within a matrix reporting structure.
• Manage multiple, complex projects in parallel focusing on on-time delivery.
• Proactively identify and report on risks, issues and dependencies.
• Provide regular updates on project status, including a risk assessment and list of outstanding issues. Escalate risks to leadership accordingly.
• Coordinate with the FLOD-COE management team to identify individuals and resources needed to meet project deadlines.
• Understand who the business is; provides realistic expectations; and actively monitor stakeholder satisfaction.
• Develop improvements and innovations to enhance timeliness and accuracy of data.
• Ensure open communication on the project team. Consult and provide advice, facilitate discussions and resolve conflict.
• Make decisions and take timely independent action in pursuit of priorities.
• Create clear measures for quality and success of the team.
• Participate in special projects as needed and perform other duties as assigned.

Required Experience, Skills, or Abilities:

• Experience with Traditional Waterfall and Agile Scrum Project Management methodologies.
• Understanding of database terminology and data warehousing concepts (ETL, data movement, data modeling, machine learning, artificial intelligence)
• Experience with SQL Server or Notebooks
• Possess strong presentation and documentation skills. Proficient in PowerPoint, Word and Excel. Smartsheets is preferred.
• Extensive experience leading global, multi-disciplinary teams in a fast-paced, changing environment.
• Experience managing the intake and development for Business Intelligence and Data Analytics projects (ie Microstrategy, Tableau)
• Exceptional problem solving and negotiation skills with the ability to work across organizational boundaries to drive complex delivery challenges.
• Strong business and technical insight, with the ability to quickly understand and communicate technical ideas and challenges across a broad audience.
• Strong written and verbal communication skills, with the professional confidence to effectively engage and interact with senior and executive management.
• Ability to make strong decisions and handle multiple projects under pressure.
• Ability to direct and motivate others.
• Ability to focus on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
• Self starter, motivated individual who can move a project forward with little direction and/or guidance. Willingness to ask the right questions, engage appropriate points of contact to launch a project from conception into motion.

Qualifications:

• Bachelor’s Degree or equivalent work experience required
• Minimum of 5 years experience managing moderately sized programs from start to finish within a highly complex operating environment.

Preferred / Plus:

• General experience in one or more of the following areas: call center management, customer service, business analyst.
• Agile Scrum Master and/or Product Owner Certifications preferred.
• Requirements gathering, preparing requirement documents, facilitating technical discussions, and running user acceptance testing if preferred.
• Strong technical background is preferred.

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits starting day 1 including:

• Medical, dental and vision
• Help with your Medical Plan
• Prescription Drugs
• Health Savings Account
• Wellness Coaching
• Employee Assistance Program
• Emotional Wellness 24/7 Support
• 401K
• Employee Stock Program
• Financial Coaching
• Flexible Spending Accounts
• Retirement Planning
• Life, Accident, Disability Insurance
• Paid Time off
• Sabbatical
• Educational Assistance
• Fertility Benefits
• Adoption Support
• Dependent Care FSA
• Child & elder care resource
• New Parent Resources

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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