Job Description

As an Air Gateway Manager, you will oversee service execution, financial responsibility and personnel development for the Import and export teams. This is a great opportunity to strategically develop and lead a best-in-class air gateway team. You will have direct accountability for collaborating with other teams within our network to identify and drive competitive solutions based on customer demand. You will play a key role in gateway customer retention and growth, local carrier relationships and the selection and management of local warehouse providers and pricing strategies.

Responsibilities:

• Personnel management and development of a dynamic team
• Regular Branch Meetings to discuss opportunities, goals, trends and service updates.
• Maintain an up-to-date database, inclusive of core lanes, service level pricing and carrier schedules.
• Collaboration with all relevant regional leadership and air service line management to ensure efforts are in alignment with company and regional initiatives.
• Proactive collaboration with the C.H. Robinson overseas gateway network on core lane carrier selection and performance evaluation.
• Branch P&L oversight including creating annual budgets, goals and targets for the gateway consistent with the overarching goals of the Director, Air Services.
• Ensure carrier strategies are aligned with the Gateway operation including lane-based development.
• Directly accountable to ensure the air gateway team supports business development within our global branch network.
• Working with the air leadership team to “activate the network” and promote gateway services.
• Proactively participate as part of the customer retention team with owning customer branches.
• Support route development, local and regional sales staff in tailoring optimal customer solutions throughout the region.
• Collaborate closely with the air pricing teams to ensure volume growth and optimize profitability.
• Marketing: working with corporate marketing, branches, and gateways on materials to support North America Air Services.
• Assist new business development by acting as a 'Subject Matter Expert' to the branches as it relates to air services.
• Support branches in the region through onsite visits working to enhance awareness and understanding of our capabilities as it relates to air services development.
• Creates and manages reporting functions which can track, measure and analyze performance and efficiency relative to our gateway product and services.

Required Qualifications:

• High School diploma or equivalent
• 5 years’ experience in air freight operations or gateway functions
• Previous supervisory experience

Preferred Qualifications:

• Bachelor's degree or equivalent experience
• High level of customer focused interaction with internal and external customers
• Strong communication and coordination skills
• Ability to work flexible hours as needed
• Ability to lead, influence and manage a team of people
• High sense of urgency with the ability to work with ambiguity
• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.