Content Manager, Member Support

Job Description

The Role:

In the Content Strategy Manager, you will lead the Content Team to ensure our internal and external Support is strategically developed and maintained, while ensuring a consistent brand voice. You will oversee our global Support content initiatives to ensure customer engagement, brand consistency, and a positive Member experience.

What You’ll Do:

• Oversee the Support content team’s design and maintenance of content that supports Peloton’s objectives and desired identity
• Develop a web content strategy that encompasses Peloton’s goals and aligns with our image.
• Use analytics and automation to monitor and drive Support content effectiveness over time.
• Lead our International content teams to ensure engagement, alignment, and consistency across all regions and languages.
• Schedule and manage all Membership content projects throughout the year.
• Ensure the use of target keywords to write search-engine copy that is optimised for search engines (SEO) while remaining entertaining and informative.
• Stay abreast of current best practices in the industry and review competitor websites to compare their activities with those of Peloton.
• Collaborate with other teams and departments to ensure our Support content created is accurate, engaging, easily accessible, and published in a timely manner.
• Partner with other Peloton teams to ensure alignment across all Support operational documents including process, procedure, macros, training information, workflows and KB articles.
• Develop/author content and partner with Peloton localisation vendors

Requirements & Qualifications :

• Bachelor's degree in English, marketing, communication, or journalism.
• Multi language skills (German/French) advantage
• Proven record of creating engaging content for specific audiences for at least 4 years.
• Experience with using SEO best practices to write creative copy that includes effective keyword placement.
• Highly computer literate with an understanding of system architecture, data management, and integrations.
• Advanced written communication skills and an ability to read copy in English.
• Ability to conceive fresh and appealing ideas for new content that establishes or supports the company's brand identity.
• 3+ years of leadership experience.
• Demonstrated project and time management skills.
• Able to adapt to changes and adhere to deadlines.

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here .

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address.

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