Cloud Technical Solutions Specialist, Infrastructure, Google Cloud Platform

Job Description

Google welcomes people with disabilities.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience delivering technical support through various communication channels, troubleshooting an issue, and advocating for customer needs.
• Experience with information technologies (e.g., HTTP/HTML, Operating Systems, Data Warehousing, or Networking).

Preferred qualifications:

• Experience with B2B enterprise-grade support.
• Experience with cloud identity and security system, cloud-monitoring and logging, as well as local and cloud storage.
• Troubleshooting experience with cloud technologies.
• Knowledge of Linux/Unix systems from Kernel to Shell, file systems, and customer-server protocols.
• System administrator knowledge of Linux/Unix, and network administrator-level knowledge of network technologies.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Technical Solutions Specialist, you will work with Google Cloud enterprise customers and own their issues and issue resolution. You will be a part of a global team that provides 24x7 support to help premium enterprise customers seamlessly make the switch to Google Cloud and retain them. When customers cannot resolve issues themselves, your job is to partner with the customers to understand their issues, identify solutions, and ensure we use the right processes to swiftly resolve the issue. You will have a keen focus on driving solutions to the problems Google Cloud customers are facing. Along with the Technical Solutions Engineers, you will help drive the success of our enterprise customers and Google Cloud by understanding and advocating for their issues and issue resolutions.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Assist, research, resolve, and de-escalate Google Cloud Platform customer issues through effective ownership.
• Develop a broad understanding of a customer’s implementation of Google Cloud technology by reviewing, reproducing, troubleshooting possible root causes, or escalating customer reported issues.
• Work as part of a team of specialists and engineers that provide 24-hour customer support.
• Work on shifts or non-standard work hours, including weekends.

Location

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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