Operations Manager, Catalog, Amazon Selection and Catalog Services (ASCS)

Job Description

DESCRIPTION

Job summary
Background:
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
The Amazon product catalog is a set of records; each record being a set of facts describing a physical or digital product. These records are often organized by defined relationships (e.g. variations such as different sizes of the same shoe). Our ability to provide a good product discovery experience and empower our customers to make well informed purchase decisions is dependent on the quality of our product catalog. In a high quality catalog, every product is described with a complete, structured, accurate and correctly normalized set of facts. Every product is represented by a unique record appropriately related to one another.
The Global catalog operations (GCO) team is part of Amazon Selection & Catalog services (ASCS) team in India focussing on leveraging human intelligence, external or internal, to measure and improve the quality of the catalog. GCO charter is to make Catalog engineering programs more effective by providing expert human judgment. Catalog Operations from its inception has been partnering with engineering teams to run programs focused on improving the data quality of catalog in all market places.
Opportunity:
Do you want to be part of the team that ensures Amazon keeps its “good product discovery experience” promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a self-starter? If the answer to the above questions is a “YES”, read on!
Job Description:
The Global Catalog Operations at Amazon is looking for a motivated and talented candidate to manage the team responsible for the proactive management of quality of our catalog. The ideal candidate must demonstrate leadership and management skills, good verbal and written communication skills, and a commitment to excellence. In addition, the candidate must demonstrate collaboration skills with internal and external stakeholders.
1. Key Performance Areas:
· Manage a cross functional team of technical and non-technical resources to deliver against the goals and ensure high quality service delivery and execution.
· Drive cross functional projects to deliver business value for the team; be part of projects involving new feature definition to improve processes and reduce cost.
· Manage operations through end to end planning, metrics review and root cause analysis, and delivering results in a fast paced environment.
· Manage stakeholders across globe as part of operations delivery; drive change by developing business proposals and driving implementation of recommendations through effective written and oral communication.
· Work with engineering team and Software development teams to improve tools, processes and reporting dashboards
· Formulate, implement and track career development plans for team of highly skilled resources
· Liaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery