Analyst, Warranty Strategy and Operations

Job Description

Analyst, Warranty Strategy and Operations

Peloton is seeking an Analyst, Warranty Strategy and Operations to join its Warranty team to provide insight on performance and effectiveness of Limited and Extended Warranty programs in driving conversion throughout the product purchase and ownership lifecycle. Reporting to the Senior Director, Warranty Strategy & Operations, the Analyst, Warranty Strategy and Operations will be responsible for having a complete understanding of Warranty performance across all business lines and global locations, and creating reporting to measure and, monitor KPIs, and delivering insight-based recommendations to improve conversion rate and member experience. The Warranty team sits under the Membership organization.

Responsibilities

• Analyze automated and manually generated metrics, compiling relevant findings and identifying areas for improvement. Ongoing metrics under management include:
• Conversion Rate
• Sales Data by Geography and Channel
• Post Purchase Campaign Effectiveness
• Customer Satisfaction and Warranty Claims Experience
• Claim frequency and severity
• Evaluate effectiveness and accuracy of existing metrics and recommend changes/enhancements where applicable.
• Automate manual reporting process where possible
• Report on effectiveness of A/B testing to drive strategic decision making
• Partner with other team members to brainstorm and recommend data-backed optimizations and new ideas for enhancements with testing plans
• Drive MBR/QBR business reporting with insights.
• Create data visualizations and dashboard of warranty performance to effectively communicate the health of the business
• Contribute to overall analysis of new feature stickiness and engagement
• Collaborate with external partners to generate reporting that meets defined requirements

Qualifications

• 3+ years of experience working in sales and/or e-commerce data analysis
• Proven experience adapting to highly ambiguous environments and ability to glean insights from disorganized data
• Experience with SQL is required
• Proven problem solving skills and ability to simplify and summarize complex data
• Excellent written & verbal communication skills
• The ability to thrive in a fast-paced environment where flexibility & adaptability are key
• Looker development experience a plus

ABOUT PELOTON:

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses, and retail showrooms in the US, UK, and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here .

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address.

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Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.