RCC Fraud Prevention Specialist

Job Description

Summary

Posted: Oct 21, 2021 Weekly Hours: 40 Role Number: 200304176 Home Office: Yes At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you. The Retail Customer Care (RCC) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Prevention Specialist. We enhance the overall customer purchasing experience by efficiently and accurately analyzing orders to identify and stop fraudulent activity and determine the appropriate next steps. This position is remote and can be based in any city across the US that has available internet infrastructure. You do not need to live in the city this is posted in to be considered.

Key Qualifications

Key Qualifications

• Minimum 12 months experience in the following roles required: Apple Product Verification Advisor, Apple Developer Program Support Special Review Advisor, RCC Payment Specialist
• Excellent English reading comprehension and writing skills
• 1-2 years experience in customer service or order verification type role with a strong working knowledge of RCC processes, policies, and procedures
• Excels at analytics and creative problem solving skills
• Customer-focused individual with an eye for identifying outliers among data sets
• Maintains a positive attitude in a high-demand/fast-paced work environment
• Excels at working independently to make timely decisions and take appropriate actions
• Demonstrates a passion for excellent customer focus and protection
• Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely
• Demonstrates flexibility and adaptability in a dynamic environment with changing work-flows and responsibilities
• Advanced judgment, critical thinking, problem solving and decision-making skills
• Adept at navigating ambiguous and complex situations
• Acute attention to detail
• Ability to change gears quickly
• Ability to identify business process solutions that increase efficiencies

Description

Description On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments and utilize problem solving skills in a timely manner. We stay self-motivated and customer focused in a highly transactional role while working independently. We are skilled at speaking with both banks and customers in an order verification capacity, as the work we do involves engaging with customers or financial institutions. We demonstrate a high level of customer focus while fielding order inquiries via an inbound phone queue. You will effortlessly build strong working relationships with your immediate team and members of other Retail Customer Care groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building and maintaining a successful team culture.

Education & Experience

Education & Experience Bachelor’s degree preferred, or equivalent experience

Additional Requirements

Additional Requirements

• Ability to work a schedule from 7:00 am to 10:00pm including weekends and holidays, with additional flexibility during high volume times of the year.
• Ability to meet our home office requirements. Those include a private, quiet, distraction free home-work environment, a chair and desk, and hardwired ethernet internet connection of 10 megabits per second download speed and upload speed of 2 megabits per second from a reliable provider as you cannot use Wifi.
• If you are a Colorado resident, this is for you:
• At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Apple Media Products Fraud Prevention Specialist starts at a minimum hourly rate of $20.00. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.
• We offer all kinds of ways to experience well-being, confidence, and satisfaction. Learn more about Apple benefits.
• Note: Apple benefits programs are subject to eligibility requirements.
• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.