Job Description

C.H. Robinson's CRM team is growing and seeking a CRM Training and Support Business Analyst to use strong collaboration and communication skills to drive business results and efficiency through the use of sales technology. In this new role, you will utilize your expertise in sales processes, MS Dynamics 365, and other sales technologies. You will drive user adoption and best practices through continuous learning and communication. If you have a passion to solve business process problems and formulate recommendations using available technology and identify system improvements, we would love to talk!

Responsibilities:

• Develop and deliver virtual and in-person training and consulting on sales technology tools, including MS Dynamics 365 for Sales and integrated applications.
• Collaborate across teams to drive efficient business processes utilizing sales technology.
• Create and facilitate training and communication plans and materials to support end user awareness on new features and best practices.
• Develop, execute, and manage sales campaigns to ensure user engagement.
• Communicate and translate technical concepts to non-technical users and business leaders.
• Develop engaging training and communication content including videos, quick reference guides, and PowerPoint presentations.
• Monitor adoption trends and provide recommendations to improve utilization.
• Facilitate ad-hoc training, guidance, and how-to support requests.
• Identify opportunities for continuous improvements in both process and technology.
• Participate in design reviews for improving software to support business processes.
• Serve as escalation point for issues and back-up for end-user support tickets.
• Maintain expertise in the Microsoft Dynamics 365 application.

Required Qualifications:

• 2+ years of experience working with Microsoft Dynamics or similar CRM for Sales
• 2+ years of experience supporting Sales Operation or Marketing Teams
• Possess two- or four-year degree or equivalent work experience

Preferred Qualifications:

• Strong presentation and communication skills
• Ability to identify areas of improvement proactively and independently
• Superior critical thinking and problem-solving skills
• Ability to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with others
• Ability to multi-task; possess strong organization and prioritization skills
• Ability to learn new technologies quickly and pass that knowledge on to others
• Ability to adapt to different communication and learning styles
• Can handle fast-paced changes and ambiguity in work processes
• Natural aptitude and personality for training, including ability to speak clearly, organize thoughts while speaking, and control one’s own delivery of information
• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.