Representative, Process Fulfilment - Titles

Job Description

Description

Essential Functions:

• Creates a connection and develops rapport with our dealerships and our internal Sales team to provide outstanding, personalized service.
• Updates the system with proper documentation for research, tracking, and reconciliation and repository purposes.
• Partner with dealerships and state title agencies to ensure timely lien placement.
• Maintains performance and production standards to meet department expectations and company goals.
• Decrease our volume of outstanding unperfected accounts
• Handling inbound and outbound calls with professional and exemplary service
• Collaborates with all internal and external customers to ensure effective problem resolution
• Notifies leadership of recognized trends and opportunities to improve unperfected volumes
• Follows all standard operating procedures, guidelines, and best practices to produce valid and reliable quality data for the department.
• Process internal and external request within service level agreements.
• Generate report to insure follow up’s are reviewed daily and updated