T3 Product Support Engineer

Job Description

Curious about what it’s like to work with the Taboola News global team and its customers as a T3 Product Support Engineer ? We’re glad you asked!

Taboola is one of the fastest-growing global tech companies. We engage over 300M online users every month, and deliver more than 5B content recommendations every single day. We are a global company and have offices in NY, London, Tel Aviv, Los angeles, New Delhi and Bangkok.

At Taboola, we currently work in a hybrid work model giving employees the flexibility to work from home a few days a week. We have offices in Ramat Gan and Beer Sheva and are looking to grow to additional locations such as Jerusalem, where our Taboolars have the opportunity to meet their teammates, connect with other teams and socialize with friends.

What are some of the things you do on a day-to-day basis?

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication.
• Perform in-depth troubleshooting including DB analysis, integration debugging, reading system logs and debugging product code to identify and solve the most complex support issues.
• Serving as the gate between Support and RnD for any product-related question, escalation or need. Maintaining a low rate of non-bug escalations to the development teams.
• Serve as an internal ‘knowledge hub’ and focal point for the entire Professional Services organization. Includes leading technical forums and performing training sessions.
• Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
• Develop tools and automations that will be used by lower Support levels.
• Contribute to the product lifecycle and roadmap, by serving as an advocate for RnD and PM teams. Providing constant feedback on new and existing Products/Features

What are the skills a good T3 Product Support Engineer needs to have?

• Bachelor’s degree in a technical field such as Computer Science or Engineering or equivalent practical experience
• 5+ years of experience in a similar technical support role vand/or 3+ years experience as a developer – MUST
• Proven experience with internet technologies including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
• Ability to understand Java on the code level
• Web debugging experience – devTools, Charles, performance investigations
• Strong ability to understand flows, performing in-depth analysis and providing creative technical solutions
• Strong capabilities of building organized processes and structured formal documentation
• Fluent English and excellent customer facing and communication skills (verbal and written)
• An independent, self-starter mindset, with a “can-do approach”
• Ability to comply with tight deadlines
• Self-learning, highly motivated team player

Nice to have:

• • Experience in a multinational organization
  • Experience working with mobile apps and IDE – iOS-Xcode, Android-Android studio (or equivalent)
  • Experience working in the Web/mobile digital advertising industry
  • Experience as a developer/QA in Web/SDK/Mobile fields

Why Taboola?

• Taboola is the world’s leading recommendation platform reaching over 500 million daily active users. We’re growing rapidly, and have recently gone public on the NASDAQ.
• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.” If you ask our employees what they love about Taboola they will tell you that here, they are able to discover their best professional selves, explore where they can grow to, and learn from and together with smart and talented people.
• At Taboola, we pride ourselves in making an impact on how people consume content across the world, a culture of transparency, passion, and a diverse, inclusive and friendly work environment.
• You can get to know us more by visiting our company website , careers site , Taboola Life blog and social media channels; Facebook , Instagram , Twitter and LinkedIn

Want to learn more about us, you’re welcome to watch the latest News article about Taboola

Sounds good, how do I apply?

It’s easy, submit your CV by clicking the “Apply” button below.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.