Implementation Coordinator

Job Description

The Implementation Coordinator is responsible for updating and maintaining the unemployment client database. State Accounts Numbers, Federal Employment Identification Numbers, Power of Attorney documents, client contact names, addresses, phone, fax & E- mail addresses are maintained in the database.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.
• Grow at your own pace through online courses at Learning @ Equifax.

What you’ll do:

• Maintain client unemployment contact names, telephone numbers; fax numbers, e-mail address, corporate/mailing addresses, state account numbers, federal employment identification numbers, and Power of Attorney documents
• Establish and maintain State Account Numbers, Federal Employment Identification Numbers, and Power of Attorney to process unemployment matters for our clients
• Maintain users for all UC Web Manager Applications.
• Work with clients to establish a data file to maintain our systems.
• Daily responsibilities include contacting clients, in-house and field personnel via telephone, email, and written correspondence.
• Work with internal departments in acquiring necessary information for clients. Troubleshooting contact, reporting, and setup issues.
• Use of Excel formulas and file manipulation

Qualifications:

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience
• 1 year customer service experience.

Success attributes of an Equifax employee; does this describe you?

• Accountability
• Bravery
• Curiosity
• Collaboration
• Think and act differently
• Trust
• Ownership
• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

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