Customer User Support Specialist

Job Description

Customer User Support Specialist

Key Role:

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. Provide potential assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Mentor junior members of the team.

Basic Qualifications:

• 6+ years of experience in a Customer User Support role in a professional work environment
• Experience with installing, configuring, and updating equipment or COMSEC equipment
• Experience with performing system performance analysis, server troubleshooting, account management, thin client and Citrix desktop support, specifications for future equipment, and preventative maintenance or site surveys
• Experience with performing IT incident response to resolve end-user issues to a high degree of customer satisfaction
• Experience with supporting hardware and software upgrades and troubleshooting hardware, software, network, and systems issues and replacing defective components
• Ability to recommend security and site requirements for Installation, Move, Add, Change, and Disposal (IMACD) requests
• Secret clearance
• HS diploma or GED

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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