Client Success Lead, Spain (Madrid based)

Job Description

Client Success Lead, Spain

Why you can’t miss this opportunity:

We are looking for a dedicated, relationship-driven Client Success Lead to strengthen our strategic client relationships, develop and grow our strategic clients & partnerships and serve as a valuable resource and point of contact to provide a high quality end-to-end service.

You will work in a highly motivated team composed of account managers - experts in the digital ad-tech landscape. The team retention is very high, ensuring a great working atmosphere & performance. This is a perfect opportunity for you to work with strategic advertisers, as well as leading various internal projects with the final goal of leveraging the level of service towards and the satisfaction of our Premium advertisers.

You will be responsible for a portfolio of strategic advertisers, from different verticals, looking after performance or brand awareness KPIs. You will work with direct advertisers as well as premium agencies. This is a fantastic opportunity for you to grow and be part of a great team, learning from others but also sharing your experience.

The role will be based in Madrid.

Your responsibilities:

• Strategic Book of Business Management - service clients in accordance to importance and potential within your portfolio, spotting abilities to scale, product rollout potential and further client needs
• Account insights and strategy – analysing and creating custom reports and actionable insight for clients where necessary/ needed to support your arguments for account growth
• Client education & proactive consultation – Ensuring that clients are following the best practices and maximising every opportunity to achieve account success on the platform. Working with clients to help them understand and optimise their campaigns, hit campaign goals and scale their account
• Campaign management – handling of first level technical requests - implementation of conversion tracking codes, targeting, spending caps, pacing, etc. - and escalation of second level technical requests to Ad Ops in order to launch a campaign successfully
• Upsell and Cross-sell - Focus on rollout of new product features and and additional campaigns as well as international account expansion
• Client meetings and QBRs - Conducting face to face quarterly business review meetings with key clients whereby participants can range from day to day contact to C-level within the client organisation

PLEASE SUBMIT CV IN ENGLISH

Requirements:

• 6+ years experience in results-driven customer-facing role in Digital Marketing
• Knowledge of KPI based campaign/ client management and optimisation of campaigns towards hitting ROI & CPA targets.
• Understanding of the Ad Tech industry and the Media Agencies landscape.
• Familiar with management of a portfolio of clients - prioritisation, and farming of portfolio growth according potential
• Eager to understand and present the opportunities involved for clients looking for infinite scale
• Strong analytical skills, monitoring and identification of trends in data and generation of actionable insight and reports for the client
• Outstanding relationship management and customer-facing skills
• Excellent technological skills or ability to quickly learn what is needed to support the campaigns successful implementation and optimisation from a technical point of view
• Willing to travel for business
• Fluent in English is a must, and native in Spanish.
• The will and ability to work in a fast-paced, ever-evolving environment and learn, learn, learn!

Why choose Taboola?

Working at Taboola gives you the chance to be part of building something unique. We are a company that embraces change, has enormous potential for growth and offers a challenging yet collaborative working environment where you will be given every opportunity to make a name for yourself.

With an office culture that’s international, social and supportive, Taboola offers very generous benefits.

So, if you’re ready for a new challenge in a fast-paced company with like-minded creative and international individuals, why not come and see what we’re all about, you won’t be disappointed.

So, what is Taboola? Since our launch in 2007, Taboola’s team of ninja-like engineers and digital media mavens have been building the world’s largest and most advanced discovery platform -- or “search engine in reverse” -- delivering personalized recommendations to over one billion users every month, on many of the web’s most innovative and highly-visited websites.

Thousands of leading publishers (e.g. DailyMail, MSN, BBC, Future PLC, Hearst etc.) and media agencies utilize Taboola’s predictive technology to increase user engagement, monetize their traffic, and distribute their content to engaged audiences across the web.

These days, passionate about bringing “discovery” to more markets around the world, there are over 1400 of us “Taboolars” (and growing), connecting people with content they may like but never knew existed, with offices in New York, Los Angeles, London, Berlin, Paris, Tel Aviv, New Delhi, São Paulo, Shanghai, Tokyo, and Bangkok.

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