Customer Project Manager - Greater Pittsburgh and West Virginia

Job Description

Job Title

Job DescriptionIf you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may c ontact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for Philips Healthcare Monitoring Analytics and Therapeutic Care (MA&TC).

Your role as Customer Project Manager is to manage multiple patient monitoring system and/or therapeutic care implementations that vary in scope, size, and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will also be responsible for leading a clinical and technical team for each project, to ensure successful customer experience and adherence to the defined statement of work.

In this position, you will be virtually based within the Greater Pittsburgh, PA, and West Virginia Area, with ideally, Monday and Friday, planned for home-office days and Tuesday through Thursday, as travel days.

You are responsible for (but not limited to)

• Developing project plans; inclusive of the following elements, utilizing the Philips Project Management Methodology: Comprehensive WBS (work breakdown structure), Change Management Plan, Communication Plan, Risk Management Plan, Stakeholder Analysis and Resource Management Plan
• Coordinating, leading, and motivating a diverse cross-functional team of internal and external
• Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Responsible for effectively communicating with all project stakeholders, and third-party vendors. Including but not limited to regular project updates and regular project meetings as outlined in the project plan.
• May be required to work with the applicable Sales, Clinical, and Technical teams in the pre-sales phase to determine the best solution for a particular customer to assure the feasibility of the technical solution and how it will meet customer expectations.
• The Implementation Project Manager will be responsible for Forward Looking Inventory Management, Project Cycle Time, Forecast Accuracy, Revenue Recognition, and Customer Satisfaction.

You are a part of

Our mission to improve the lives of 2.5 billion people per year by 2030. Every day we move closer to achieving our goal by crafting state of the art solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs. Our research and business provides unique opportunities to develop cutting-edge clinical solutions and deliver meaningful solutions in the healthcare space.

To succeed in this role, you should have the following skills and experience:

• Bachelor’s Degree required, or an equivalent combined experience/education in the areas of: Clinical Engineering, Information Technology, Project Management
• Knowledge and experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring).
• Certification in Project Management preferred (PMP or Master’s Certificate in Project Management)
• Excellent Organization skills
• LEAN Certification is helpful
• Strong leadership skills
• Presentation Skills
• Strong interpersonal and communication skills
• Excellent communication both verbally and in writing, in local language as well as English
• Ability to demonstrate effective influential leadership across all project resources/stakeholders
• Ability to effectively negotiate
• Ability to deliver highly satisfied customer experiences
• Ability to effectively manage and lead multiple projects concurrently
• Demonstrated proficiency in the use of MS Project and other standardized Project Management tools and documentation.
• This is a virtual based position within the Greater Pittsburgh PA and West Virginia Area with travel up to 60% of the time (ideally Tuesday’s through Thursday’s).

Your team

Will consist of members from the North America Service & Solutions Delivery team. Every day you will have the opportunity to support a variety of key clients, as well as partner with high caliber leaders and work with a very diverse cross-functional team.

In this role, you will report into the Zone Director, you will be a member of the Installation Operations team with a variety of both internal and external stakeholders.

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Candidates need to live within the territory or within commuting distance to the Greater Pittsburgh, PA, and West Virginia Area.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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