Customer Success Manager, Chrome Enterprise

Job Description

Qualifications

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience managing customers in an assigned territory, geography, and book of business.
• 5 years of experience working cross-functionally with internal and external stakeholders.

Preferred qualifications:

• Experience in technology consulting, sales, and technical account management.
• Ability to influence relationships and drive business results.
• Excellent networking skills inside and outside of your organization.

About the job

As a Chrome Enterprise Customer Success Manager, you will manage a book of business and drive license activation, adoption, and expansion opportunities for enterprise customers. You will work closely with Field Sales Representatives to help focus on renewal and goals. You will develop and maintain C-level relationships with your customers, helping to shape their strategic vision around technology use in their organizations.

In this role, you will serve as a customer advocate, help push for feature requests, and resolve escalations by engaging with Product, Engineering, Support, and Developer Relations teams. You will present and train customers on how our product can be used to achieve their business goals.

Google’s Global Partnerships team powers extraordinary user experiences through partnerships that solve users’ needs, advance our partners’ goals, and further Google’s mission. Our team provides meaningful solutions — from helping publishers and developers grow their businesses through monetization solutions, to helping our long-term partners anticipate and navigate change in a way that delivers economic and reputational value. We build and distribute products through partnerships across a multitude of product areas, including Ads, Search & Assistant, Geo, Platforms & Ecosystems, Devices & Services, Health, Retail, Payments, Next Billion Users, and more. We collaborate across Google, ensuring a coordinated approach when engaging with our most complex and strategic partners.

Responsibilities

• Work with Sales Specialists to manage a book of business and determine a territory strategy to meet/exceed unit goals.
• Identify use cases/user groups and work with existing customers within a book of business.
• Drive usage/adoption of Chrome OS specifically around device enrollment and expansion opportunities identified with existing customers.
• Partner cross-functionally to troubleshoot/escalate deployment issues and interact with teams (e.g., Sales, Channel, Operations, Product Management, and Engineering) to resolve issues and feature requests.
• Create solutions to increase operational efficiency.

Location

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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