Collections Specialist

Job Description

Job Title

Job Description

#LI-PHILIN

Collections Specialist

Job Location: Gurgaon

In this role, you have the opportunity to

As a Collector, you will drive cash collection for the Legal entities in your scope and ensure the collections activities are executed in line with the local and global collection guidelines and timelines

Responsibilities

Collector

• Coordinate and follow through on collecting payments, due collections plans, reducing past due, bad debt exposure and other quantitative targets, by performing portfolio management activities for customer base of key accounts
• Analyse and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off
• Contact clients with past due balances in the portfolio to obtain payment, payment commitment and follow-up on payment promises, or claim payments from intermediary (when collections are executed by 3rd parties (limited to some collectors)
• Report any disputed / short paid invoices along with reasons for disputes; collaborate with the internal department to expedite resolution / payment
• Perform customer account reconciliation, including support to Infosys cash application team for clearing customer payments and credit items
• Perform remaining enabling OTC activities (e.g. credit notes with open items)
• Organize, support and develop cash & collection process; support process improvement initiatives
• Responsible for compliance of ICS checks
• Prepare proposals (which Team Leader or Manager approves) for agency placement and write off to bad debt

You will be part of Philips Domestic Appliances Finance Credit and Collection organization. You will report functionally to Credit and Collection lead and work closely with the Finance BP/HoF , the credit analyst team and the 3rd party service providers

To succeed in this role, you should have the following skills and experience

• University degree in Finance or equivalent.
• At least 3 years of progressive work experience in area of Credit and Collection with focus on customer payment collections
• Ability to work with Cross functional teams and influence colleagues outside own process domain
• SAP & FSCM knowledge is preferred
• Effective listening and communication skills, highly developed interpersonal skills.
• Proactive and hands on attitude, goal oriented and perseverant.
• Team oriented and process driven.
• Fluent communication skills in English (both oral and written) is required (Local language skills may be required depending on country of hiring).

In return, we offer you

A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.

Why should you join Domestic Appliances?

Philips’ Domestic Appliances business is a global leader with EUR 2.3 billion in sales in 2019 in kitchen appliances, coffee, garment care and home care appliances, with successful products such as the Airfryer, Perfect Care Steam Generators, Automatic Coffee Machines with LatteGo and SpeedPro Max Aqua vacuum cleaner, and many more that are used by millions of people every day across the world.

In January 2020, Philips announced that it would be considering new ownership options for Domestic Appliances, as it is not a strategic fit for the company’s future as a health technology leader, and committed to finding the right home for the business to ensure that it is set up for continued success serving customers, leveraging the Philips brand and driving growth across the markets that it serves.

In its 128-year history as a leading innovator, Philips has had to reinvent itself a number of times to remain competitive. This has involved several high-profile divestments, resulting in the company’s successful track record in managing complex change of this scale. Such transformations offer unique opportunities for employees to ‘make their mark’ and gain expertise in a specific and dynamic environment - those who can deliver results while navigating and contributing to changes will gain unique skills and perspective that will prove valuable for the rest of their careers.

Contact

If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it.