Keyholder - Aveda - 37 Hours - Easton Town Center - Columbus, OH

Job Description

Position Summary:

The Keyholder will perform the daily operations of the free-standing store (FSS) as directed by the Store Manager. Execute strategies to drive sales, improve consumer experience, increase profitability, follow brand policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.

Ensure customer needs are met, to brand standards/ immersive of brand experience. Ensure complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability.

They will support their location and colleagues in conjunction with the Manager and will motivate the team on the sales floor to achieve sales, service, and productivity goals.

Consumer Experience
• Lead delivery of high-touch customer service philosophy of EL companies and Consumer Experience Standards of Brand
• Ensure high standards for consumer experience.
• Respond to customer complaints and concerns in a timely manner.
• Maintain awareness of consumer trends in the retail industry and have full knowledge understanding forthcoming consumer initiatives.
Drive Sales Results
• Execute expectations to drive sales, provide excellent consumer experience and meet and/or exceed sales and services goals.
• Leverage training knowledge to drive sales
• Demonstrates solid understanding of sales, product knowledge, events, operations, retail market and beauty industry to keep business and team moving forward by capturing consumer insights/sales trends/traffic patterns and using learnings to influence planning optimization.
• Leverage clienteling/CRM (Customer Relationship Management) tools to capture customer profile and utilize client “book” every day to connect with customers for outreach, replenishment and to drive sales
Manage Operational Excellence
• Develop good working relationships with Brand leaders, COE staffs, and POS teams.
• Assist in maximizing selling staff’s productivity through hour utilization, schedule optimization, and goal management.
• Assist the Manager with aspects of visual merchandising and elements in the environment, including implementing visual directives, maintaining impeccable visual standards for all product on counter, both on sales floor and back of house, and elevating the customer experience.
• Assist the Manager in proactively managing inventory investments (accountabilities, receiving, cycle counts, reconciliation, loss prevention) and identify inventory/stock issues that may inhibit business.
• Adopt and adhere to policies & procedures set-forth by “The Company”
• Meet all safety standards and assist the Manager to ensure all members of the store or counter team are current on safety trainings
• Ensure adherence to image guidelines
Build Brand Loyalty
• Promote use, educate team and adoption of all direct-to-consumer tools from the brand to drive new customers and consumer retention.
• Assist the Manager to execute innovative events in partnership with field leadership, corporate directive. Use learnings to maximize effectiveness of the market calendar long term.

Brand Specific Expectation

At Aveda, we seek motivated Keyholders who are eager to model a service-minded practice in store creating authentic guest experiences.

Keyholders are responsible for some retail operations to include opening and closing operations and for helping to build the capabilities of their teammates to achieve performance goals.

Qualifications

• 0-1 years in retail industry and 0-1 years’ management experience in retail POS stores/counters preferably Beauty industry
• Solid understanding of product knowledge, events, operations, retail culture and cosmetic industry
• The ability to Be the Best and deliver the highest quality service levels in the beauty market
• Proven ability to meet and exceed personal sales targets while motivating/enabling others to achieve their sales targets
• Understanding of the current beauty trends and ability to leverage those insights to drive sales
• Retail store operations experience including inventory and POS hardware and platforms
• Ability to see problems and develop action plans to get past them (inventory/stock issues, logistical issues related to events, etc.)
• Ability to communicate effectively.
• Ability to work in a fast-paced collaborative environment.
• Ability to work retail hours including days, nights, weekends, holidays, and special events.
• Proficient in Microsoft office.
• Must be able to stand and walk for length of shift
• Ability to lift up to 30 lbs.

Job: Retail - Store
Primary Location: US-OH-Columbus
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2117996
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].