Customer Service - BMW Concierge Support Specialist (PC/DP)

Job Description

Company Description

Bosch Service Solutions | Providing Innovative Service Solutions Worldwide
Bosch Service Solutions is a leading provider of Business Process Outsourcing optimizing services in the following key areas: Customer Experience Services, Mobility Services, Monitoring Services as well as Business and Shared Services.
Around 9,000 associates provide and optimize customers’ business processes in approximately 40 languages. Visit our website for more information at www.boschservicesolutions.com.

$17/hr, benefits begin on the first day of employment, bonuses, PTO and flexible schedules!

Bosch Service Solutions is a 24 x 7 operation that provides several shift options primarily between the hours of 6AM-10PM CST.

Multiple shifts are available.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

Job Description

Job Purpose:

The Concierge Support Specialist is responsible for answering incoming calls and providing excellent customer service to customers, following program guidelines and call center standards.

Call Center Specialist: Level I (Entry Level)

• Respond to incoming calls from customers and provide accurate information about the BMW Performance Center Driving School Programs and Events.
• Book customers for BMW Driving School Programs using a web based reservation system.
• Track customer waitlists, voucher verification requests and refund approval requests using a web based CRM platform.
• Maintain accurate customer records and notes in respective systems to support the program.
• Develop customer relationships that contribute to business objectives and promote customer loyalty
• Research and resolve customer questions and issues to ensure customer satisfaction and retention
• Process tickets using a web based system to escalate customer issues as needed

Qualifications

Requirements

• Minimum of High School Diploma
• 0-2 years of experience working in a call center environment
• Excellent communication skills, both verbal and written
• Proficient in Microsoft Office and web based applications
• Knowledge about brand loyalty and concierge services
• Strong interpersonal skills
• Strong organizational skills and attention to detail
• Ability to engage with customers and create a positive customer experience
• Ability to work in a fast-paced environment with daily work processing deadlines
• Ability to work effectively without supervision
• Strong in leadership, empathy, communication, and team orientation

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)