Customer Support Analyst

Job Description

Customer Support Analyst

LiveRamp is the leading data connectivity platform. We are committed to connecting the world’s data safely and effectively, advancing innovation, and empowering people to do good. Our platform powers customer experiences centered around the needs and concerns of real people, keeping the Internet open for all. We enable individuals around the world to connect with the brands and products they love. LiveRampers thrive on solving challenging problems for the good of humanity—and we’re always looking for smart, kind, and creative people to help us get there.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

This role will support the Technical Operations Team under the Technical Services organization. The Technical Operations team is responsible for technical support of all clients that use the LiveRamp product. You will be assisting the team in ensuring the smooth transition of data coming in and out of the Liveramp system to best support our clients’ ad campaigns in a timely manner. This candidate will need to be open to working select evening and weekend shifts.

You will:

• Action and complete system-generated alerts that require human intervention to process our clients’ data files while adhering to/exceeding Service License Agreements.
• Interface with cross-functional teams to ensure client data is following LiveRamp specifications and privacy guidelines.
• Ensure quality assurance of data processing through strong attention to detail.

Your team will:

Your team works cross-functionally to provide Tier 1 support for all clients at LiveRamp. In order to maintain/maximize positive customer satisfaction, the team’s performance is measured through qualitative and quantitative metrics and Service License Agreements.

About you:

• High School Diploma and/or Bachelor’s Degree
• 0 - 2 years of working experience
• You’re willing to rise to the challenge, and are quickly adaptable to new instructions and working guidelines.
• You are quick on your feet, and exercise strong judgment and attention to detail.
• You do not mind repetitive tasks and enjoy the structure they offer.
• Positive working attitude with enthusiasm to learn quickly!

Bonus Points:

• At least 1 year of experience in a support-oriented role.

Benefits:

• People: work with talented, collaborative, and friendly people who love what they do.
• Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: flexible paid time off, remote work opportunities, and paid parental leave.
• Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.
• Savings: our 401K matching plan helps you plan ahead.
• Remote Work Support: a comprehensive program to assist you in setting up a home office that works for you
• Location: work in the heart of Little Rock, Arkansas

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across eight countries and four continents.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.