Salesforce, Training Development Manager - myTrailhead

Job Description

Job Title

Job DescriptionIf you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may c ontact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

The key focus of this role is to define, as well as implement the vision and strategy for learning enablement across the market - positioning North America for quality growth and operational excellence. You will effectively translate global and market strategies into functional learning pathways and actions across the sales functions. Additionally, you will contribute to strategic leadership by helping to shaping future learning capabilities, incorporating certification, tracking, and reporting to measure engagement.

To perform this job successfully an individual must be highly organized, detailed focused, and a Salesforce expert. Working knowledge and/or possessing a functional understanding of ERP platforms (such as SAP), and PSA to support the Transformation Office Management Team are ideal.

For this position, you will reside in or within commuting distance to Alpharetta, GA, Cambridge, MA, or Nashville, TN. Sponsorship and relocation benefits are not offered for this position.

You are responsible for

• Defining and executing the vision for the Philips North America myTrailhead platform
• Managing a small team responsible for implementing vision across functional areas
• Develop a structure to enable employees to learn what they need to be successful in their jobs
• Work together with SME and BPE to create and review myTrailhead content. Collaborating to develop and execute trails, modules, quizzes, and metadata. Produce the text, manage images, format, and style the content.
• Oversee version control system (VCS) to keep the content up to date in a version-control system, downloading, and archiving content.
• Review content before publication to ensure consistency of style, voice, tone
• Manage the planning, creation, and deployment of releases making myTrailhead content available to everyone. Also, monitor the health of each release, and troubleshoot to correct errors that block publication.
• Self-starter who takes initiative, values impact over effort and is motivated to drive performance
• Define, maintain, develop, and safeguard relevant processes and KPIs according to standard architecture as part of the Philips Excellence Process Framework (PEPF)
• Provide documentation, training material and training of staff on new polices, process and procedures
• Identify and assess future changes or process improvements to automated reporting landscape
• Work with back-office IT team to resolve system issues

You are part of

Consists of members of the North America Commercial Operations Health Systems, Transformation team. For this position, you will report into the Salesforce, Business Process Expert Leader.

To succeed in this role, you’ll need a customer-first attitude and the following

• 7+ years of the overall business, operations, technology, and learning enablement experience/ skills, including leadership and management experience comprised of the following:
• Master's Degree in relevant field or equivalent experience
• Minimum 5 years’ experience in Salesforce, required
• Strong background in Healthcare business with an understanding of customer (hospital systems) and their needs
• Demonstrated experience developing and influencing business/technology strategies around learning and enablement
• People leadership skills; development of team strategy and individual development/career planning and coaching
• Change leadership skills; setting a compelling vision, inspiring, and motivating through change
• Project/program manager managing complex projects impacting multiple business units and/or leading cross functional business and technical teams
• Translate complex/abstract ideas into actionable strategies and leading/influencing to execute and implement
• Demonstrated track record in setting challenging goals, motivating teams to meet/exceed targets with proven with continuous improvement expertise
• Working knowledge/experience with Salesforce.com and myTrailhead architecture and implementation
• Consultative influencer; supported by excellent verbal, written communication, and presentation skills
• Leadership in a complex/matrix environment; ability to interact effectively with all levels of the organization, build consensus and to work through others in achieving goals and objectives
• Structured, organized and stress resilient personality; able to quickly understand the issues and bring together the necessary resources to resolve them
• Ability to handle multiple planned and unplanned tasks, roles, and responsibilities
• Pragmatic business acumen, understanding the value of standard work and practical solutions

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Alpharetta, GA, Cambridge, MA, or Nashville, TN.

How we work at Philips

There are three core ways that define our ways of working – embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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