Associate, Product Operations

Job Description

Please be advised that the safety and health of our employees is our top priority. Hence, we will not require our teams to return to the office for a few more months. We are working from home only until few more months in 2022, post that, based on pandemic situation, you will be required to work from our office in Pune.

Your Impact on Our Mission...

As a Product Operations Associate, you’ll research information on healthcare professionals and institutions to build and update one of the largest databases in the healthcare industry worldwide. You will have an opportunity to build a career in Data or Business Analytics.

You’ll Enjoy This Role if You...

• Are enthusiastic about bringing solutions to both patients and providers
• Have a fervent flame to learn and adapt to new skill-sets and processes
• Are outstanding in communicating effectively (both verbal and written)
• Have a technical inclination towards extracting and studying data
• Have a keen eye for detail and can capture discrepancies efficiently
• A team player, who is eager to work in an extremely happy, fun, and progressive environment
• Remarkable at time management and prioritization, managing stakeholders and projects simultaneously

Your Day to Day Is...

You’ll primarily work on research and problem solve requests pertaining to different product features of the company. This will include understanding and building expertise on US Healthcare and Insurance, US Healthcare policies, various competitive analysis and market research. You will also:

• Receive adequate training on work tools and process workflow to have sound knowledge and understanding of both
• Meet or exceed metric goals for both productivity and accuracy
• Ensure high-quality data verification and unstructured research using available search tools and applications
• Daily reporting of work done in the available reporting tools
• Promptly communicate any glitches, impediments in the process workflow to team head and respond to emails in an appropriate and timely manner
• Be aware of the latest guidelines and policies impacting work
• Participate in and developing projects and processes focusing on data-integrity and workflow solutions

You’d be Successful in This Role if You Have...

• A Bachelor’s degree from a reputed institution (minimum of 60% in 10th/12th/graduation)
• 1-2 years of work experience (research background is a good to have)
• Proficiency in MS Excel, MS Word, and Internet search
• Excellent verbal and written communication skills in English
• Ability to learn quickly and readily adapt to change
• Strong analytical skills, attention to detail and sharp focus
• Strong interpersonal and team skills, but still be able to work independently to accomplish team goals

Benefits...

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare/creche facility for kids