Revenue Strategy & Operations Analyst

Job Description

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and increase revenue. As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of Metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.

Reporting to the Sales Operations Manager, this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics across North America, Europe, and Asia Pacific. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including sales, marketing, operations, finance, product, and data analytics to support the rollout and continued optimization of internal business needs. This position will make recommendations on standard methodologies for internal Sales and Service systems and the related processes and training associated with them. The ideal candidate will recognize and understand the relationship between clean data, clear & efficient processes, and reporting.

The Analyst level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn. You must be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have both excellent project management and data analysis skills. Experience with Salesforce, Tableau, SQL queries, and a finance or analytics background preferred.

In this role, you will:

• Use sophisticated analytics to support global Restaurant Sales and Services decisions
• Prepare & present data analysis for audiences ranging from field sales members to senior leadership
• Call out abnormalities and trends in data to identify business opportunities and standard methodologies
• Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
• Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results
• Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system improvement requests; drive process optimization and training
• Evaluate and outline new sales & services territories
• Salesforce.com (SFDC) data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation management
• Data management & process creation related to new products, features, and acquisitions
• Act on feedback from the team for process and system improvement requests

Please apply if:

• Able to speak the Salesforce.com language in order to make recommendations for processes and communicate reliably with our Business Optimization and Product teams
• Lightning experience and/or Classic to Lightning migration experience preferred
• Experience with external Salesforce add-ons involving forecasting and tracking is also a plus
• Sophisticated Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience preferred
• Proficient with MicroStrategy analytics, including SQL queries
• Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making
• Operational experience in measuring and improving efficiency, utilization, scale initiatives etc.
• Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization
• Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
• Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
• Understanding of sales process within OpenTable, or equivalent sales process experience
• Self-motivated and able to perform well under pressure and against ambitious deadlines, with minimal oversight from management
• Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language
• 2+ years of experience in a sales, sales support, or marketing role using data to make recommendations
• College degree required

Benefits

• Generous paid vacation
• Day off on your birthday
• Company matched retirement plans
• Health, dental and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Drinks, coffee, snacks, games
• Flexible hours
• Universal Paid Parental leave

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve! We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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