Cloud Technical Solutions Engineer, Platform (English, Chinese)

Job Description

Google welcomes people with disabilities.

Qualifications

Minimum qualifications:

• Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
• Experience working with and troubleshooting web technologies.
• Experience in reading or debugging code using Java, C, C++, Python, Shell, Perl, and/or JavaScript.
• Ability to speak and write in English and Chinese fluently.

Preferred qualifications:

• Experience or knowledge in one of the following: networking fundamentals, database design and SQL query construction, and Linux/Unix systems.
• Knowledge of cloud computing (i.e. certifications, internships, coursework, etc.).
• Ability to adapt your message to the technical level of the audience and comfortably present technical materials to groups of any size and background.
• Excellent analytical and problem-solving skills.
• Excellent attention to detail, resourcefulness and communication skills (both verbal and written).

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You will work with the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You will work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Google Cloud Platform products.
• Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported challenges, and building tools for faster diagnosis, so we can identify and resolve future challenges quickly.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work closely with multiple Product and Engineering teams to find ways to improve the Supportability, products, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
• Understand customer challenges and advocate for their needs with cross-functional teams like Product Management or Software Engineering.

Location

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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